Banking
Gone with the Lend: Chase Bank Withdraws from Canada, Forgives All Credit Card Debt
August 12, 2019
In January 2018 Chase Bank released a statement detailing that it will be closing all of its Canadian credit card accounts on March 15 of that year, but customers should continue to pay their bills. Last week all of those debts were cancelled.
Coming as a shock to many Chase customers, the decision comes as the bank withdraws entirely from the Canadian market, in which it had been active for 13 years. “Chase made the decision to exit the Canadian credit card market. As part of that exit, all credit card accounts were closed on or before March 2018. A further business decision has been made to forgive all outstanding balances in order to complete the exit,” said Maria Martinez, Vice President of Communications for Chase Card Services, in a statement. “Ultimately, we felt it was a better decision for all parties, particularly our customers.”
As noted by one former Chase customer who benefitted from the debt forgiveness, it is questionably unusual that Chase Bank would take into consideration the wellness of those customers in a market they no longer operate in. Speaking to CBC, credit card rewards expert Patrick Sojka guessed that the decision came after concluding it would be too costly and time-exhaustive to pursue the debt, “[Chase are] still probably paying taxes, paying accountants, and for them, they just probably worked it out and [said], ‘Let’s just forgive the debt and fully get out of the country.’”
Chase has not released information regarding when the decision was made, how much debt was outstanding, nor how many customers were signed up for the two cards, the Amazon.ca Rewards Visa and the Marriott Rewards Premier Visa.
The response has been universally positive amongst customers, with many of them having been forgiven for debt that stretched beyond CAD$1,000 ($757). Christine Langlois, a 24-year-old Montreal student who owed CAD$1,300 and hadn’t made regular payments on her Amazon card in five years, said that “It’s kind of like I’m being rewarded for my irresponsibility.”
With further questions remaining, such as why Chase didn’t sell the debt instead, Luke Sheehan, Vice President of Marketing at RateHub, commented on the uniqueness of the decision, saying “It’s definitely an odd situation. I can only surmise that there was some bigger corporate play that meant had to [sic] exit the market quickly, and there must have been some benefits for doing that … As far as anyone seems to be aware, it’s a complete one-off. The chances of that happening ever again to anybody are so remote.”
Maria Vullo Joins Emigrant Bank
July 31, 2019
Maria Vullo, who served as the Superintendent of New York’s Department of Financial Services (NYDFS) from 2016 to February 2019, has been elected to Emigrant Bank’s Board of Directors. As well as this, Vullo will be joining Emigrant’s holding company, New York Private Bank & Trust (NYPB&T).
The move comes five months after the end of Vullo’s tenure at NYDFS, a role which she was nominated for by Governor Andrew Cuomo. In the period proceeding this, Vullo took up the role of Regulator in Residence at Fintech Innovation Lab’s Partnership Fund for New York City. Here she offered mentorship to enterprise technology companies.
Having been a partner at the international law firm Paul, Weiss, Rifkind, Wharton & Garrison LLP prior to her time with NYDFS, Vullo is versed in civil, regulatory, and criminal issues, as well as securities, banking, insurance, real estate and other financial subjects.
Her tenure as NYDFS Superintendent was noted for its regulations on cybersecurity, transaction monitoring and life insurance. However it was not without hiccups and conflict, as one hearing on online lending saw her display both a distaste for alternative finance and a seeming misunderstanding of how interest rates within the industry are calculated. And upon the Office of the Comptroller of the Currency’s (OCC) proposal to establish a fintech charter that would grant bank-like powers to non-banks, Vullo opposed the rule in a letter, instead favoring state regulation over federal, claiming that such a charter could risk a financial crisis as well as endanger New York state’s sovereignty.
“Her depth of experience in financial services regulation and operations will greatly enhance our ability to provide innovative services to a range of customers in the markets we serve,” said Howard P. Milstein, Chairman, President, and CEO of NYPB&T, “She will be a great addition to our Board.”
Online Lenders Beat Credit Unions, Friends, and Family as Primary Source of Credit
July 14, 20197% of small businesses generating less than $5 million/year in revenue relied on online lenders as their primary source of credit in the last quarter, according to the latest Private Capital Access Index published by Pepperdine Graziado Business School. 3% relied on credit unions as their primary source and 6% relied on friends and family.
Banks were the most popular. 19% relied on large banks as their primary source of credit and 12% relied on community banks.
38% said they didn’t have any source of credit at all.
Sticking with the under $5 million/year segment, 45% of respondents explained that their primary source of credit had become so simply because they were able to qualify for it. 21% said their primary source became so because they couldn’t qualify for any other source.
Meanwhile, merchant cash advances, online business loans, and factors experienced among the lowest reported approval rates for businesses of all sizes. Of those businesses that applied for financing, the success rate in obtaining funds are as follows:
| Financing Type | Success Rate |
| Business credit card | 65% |
| Trade credit | 57% |
| Personal loan | 51% |
| Lease | 48% |
| Bank loan | 41% |
| Online lender | 38% |
| Merchant cash advance | 31% |
| Asset Based Lender | 28% |
| Factor | 23% |
| CDFI/Credit Union | 18% |
While bank loans came in at 41%, revenue was a major determining factor. 88.9% of businesses doing $5 million to $100 million/year in revenue successfully obtained a bank loan while only 31.6% of businesses doing less than $5 million/year in revenue successfully obtained a bank loan.
OnDeck Canada, Credit Union Announce Partnership
July 11, 2019
Today sees the partnership of OnDeck Canada and Coast Capital Savings, the first collaboration of its kind in Canada, being between an online lending company and a federal credit union.
Beginning this month, small business members of Coast Capital will be able to apply for term loan financing from OnDeck Canada of up to CAD$250,000 online, in branch, and via the Coast Capital Contact Centre. And as a perk of partnering with an alternative financing company, Coast Capital members will benefit from the fast turnaround times for approvals and funds being made available that are typical of the industry, with waits being as short as one day.
The move comes as OnDeck Canada is expanding to Quebec, paralleling Coast Capital’s efforts to spread across the nation, beyond its home of British Colombia. Both parties appear to be approaching the partnership with similar visions of where it will take them, with Tiffany Kayar, the OnDeck Canada Communications Manager, explaining that OnDeck is able to further help fund those small businesses who have been historically underserved by alternative financing, and Coast Capital will benefit from a greater national presence.
It is one more notch on OnDeck’s belt of partnerships, coming after the online lender linked with JPMorgan Chase in 2017 and PNC Financial Services Group last year to extend loans to businesses.
And for Coast Capital, which has the largest membership base of any credit union in Canada, it is a development that is consistent with their history of innovation. Having offered Canada’s first free checking account from a full-service financial institution and Help Extras®, which further assist members with investing, this opening up of funding channels to small business owners further cements Coast Capital’s position as a unique non-bank choice for finance management.
With small businesses comprising 98% of Canadian businesses, this partnership is hoping to provide support for such a large sector of the country’s economy. Saying in a press release that “As the proven leader in online small business lending, OnDeck Canada is delighted to partner with Coast Capital to offer online financing to its small business customers, ensuring that their unique and ever-evolving needs are met faster than ever with the power of automation and a world class digitized customer experience,” Neil Wechsler, CEO of OnDeck Canada, is confident that the synergy between OnDeck’s tech and Coast Capital’s membership will benefit the Canadian business community. Just as Derek Turner, Head of Small Business at Coast Capital, is sure that the partnership will “deliver the Coast Capital experience that so many members already enjoy, to even more people across Canada.”
Canadian Lenders Association to Host Open Banking Summit on July 10th
June 27, 2019The Canadian Lenders Association will be hosting its Open Banking Summit on July 10th at Dentons Toronto. It begins at 8am and ends at 11am. This is the third in their event series, and will tackle topics in Open Banking and Big Data in Canada. They will discuss how the industry can best work toward an open data economy in Canada. Join the amazing panel of industry leaders.
The total cost to attend is CA$79.08. You can register here.
Credit Invisibles Recap – Presented by Canadian Lenders Association in Toronto
June 9, 2019The Canadian Lenders Association’s (CLA) workshop on credit invisibles and credit deserts was held at the Toronto law offices of Blake, Cassels & Graydon on June 5th. Situated in the financial district with views of the CN Tower, Michael Turner of Policy and Economic Research Council (PERC) kicked off the morning with a presentation on credit invisibility.
Using data from TransUnion Canada, PERC’s research showed that 36.5% of all credit files in Ontario, the most populous province, have between 0-2 trade lines. Anything fewer than three was considered to be credit invisible. The numbers were similar for Quebec and British Columbia at 33.7% and 37.2% respectively. Meanwhile, in sparsely populated Yukon, the percentage of invisibility is over 65%.
Credit deserts were geographic areas where invisibility was highly concentrated.
The panel that followed affirmed PERC’s research that there is a lack of available credit data on a significant portion of the population and that geographics play a role. Panelists included Jason Appel, EVP & Chief Risk Officer of goeasy ltd., Glenn Waine, Head of Data Science at TransUnion, Elizabeth Sale, Partner at Blake, Cassels & Graydon LLP, Tony Vardy, COO at Progressa, Vahan Der Kaloussian, Director of Data Science at Capital One, and Christopher Grnak, CRO & EVP and Trust Science.
A video recording of the presentations is below:
Small Businesses Rank Online Lenders More Transparent Than Big Banks
April 16, 2019When it comes to business loans, small businesses say online lenders are more transparent than big banks.
Specifically, 15% of respondents to a Federal Reserve survey reported challenges with transparency experienced at big banks versus only 12% with online lenders. Small businesses also ranked big banks worse on credit decision wait times, application process difficulty, and other unspecified challenges.
The Federal Reserve survey examined small businesses with less than 500 employees.
Small banks fared the best on transparency, payment terms, and interest rates.
Lyft IPO Follows a Foray into Finance Business
March 29, 2019
Lyft had its IPO today in the same week it announced that it was offering a debit card to its drivers. The company announced the launch of “Lyft Driver Services,” a suite of services for Lyft drivers including Lyft Direct, a no-fee bank account and debit card. The Lyft Direct debit card will allow drivers to instantly access their earnings after each ride, according to a company statement on its Medium page. This is an extension of Express Pay, which allows drivers to cash out on their earnings right away, rather than wait for the pay cycle to end.
“The traditional biweekly paycheck falls short of serving today’s workers, and the rising costs of maintaining a bank account disadvantage them further,” Lyft COO Jon McNeill explained in a statement. “Americans pay an average of $163/year in banking fees. Minimum balances are often greater than what many people can save, and most cash-back programs require an above-average credit score. We’re fixing that for our drivers.”
The Lyft Direct debit card has 4% cash-back on select restaurant purchases, 2% on gas, and 1% on groceries. Additionally, Lyft will offer its drivers a no-fee bank account with access to over 20,000 fee-free ATMs. Lyft is working with Oklahoma-based Stride Bank on this program. Stride Bank will manage all of the drivers’ bank accounts.
Last April, Uber released the Uber Visa debit card with Go Bank which also allows drivers to get paid instantly. Like the Lyft Direct debit card, the Uber debit card also gives users cash-back, like 3% on Exxon and Mobil gas, 2% on Walmart purchases and 8% on your Sprint bill.
Uber is no stranger to finance. In fact, the company once offered a product akin to an MCA where drivers were offered money up front in exchange for a percentage of their future fares, according to a deBanked story from 2016. That arrangement was made by Clearbanc. Uber also got into the leasing business with its leasing program, Xchange Leasing. But that was phased out beginning in 2017 due to myriad problems, including losses, an FTC lawsuit that dealt with misrepresenting the program, and an FTC complaint, according to a December 2018 post on The Simple Dollar, a personal finance website. The complaint accused Uber of connecting its drivers with subprime auto companies and dealers that provided interest rates significantly higher than industry averages.
So while Uber offers its drivers a debit card, it has backed away from other financing. With Lyft a step behind, will Lyft stop with this new debit card? Or perhaps learn from Uber’s mistakes and expand into the lending space?
The Lyft stock (NASDAQ: LYFT) started at $72 and closed its first day of trading at $78.29, up 8.7 percent.
