Eighty Percent of Bluevine’s Customer Service Inquiries Are Resolved By AI Agents

One striking detail emerged from Valley Bank’s acquisition of Bluevine: AI agents resolve 80% of inquiries to Bluevine’s Customer Care Center.

Many companies have touted their use of AI. For Bluevine, it also supports a key customer acquisition strategy: bundling business software into its banking platform.

“…we pack into the account a whole lot of software,” said Eyal Lifshiftz during the Valley Bank acquisition call. “So think about a small business that needs a lot of software to run their business: bill pay, invoicing, accounting, all of that. We just pack more and more software as part of the platform. So as a small business, instead of needing to rely on multiple sort of SaaS or online services, you’re able to integrate it all at once and everything magically works together.”

Opening a Bluevine account takes just five minutes, and AI now generates most of the company’s code.

“The majority of Bluevine’s code is AI generated today and approximately 80% of inbound client inquiries are resolved by AI,” said Valley Bank CEO Ira Robbins. “The team has built its own credit model, its own fraud, its own AML model, all supported by a single data layer that connects core banking and payment systems.”