‘Like Family’: How Critical Financing Became One of the Fastest Growing ISOs

When Farmingdale, Long Island-based Critical Financing (CFI) showed up as the 2,671st fastest growing company on the Inc. 5000 list this year, it was a testament to the company’s many years of hard work. Founded in 2017 by its CEO Brandon Garcia, CFI connects small businesses with a variety of unsecured working capital products.

“[Getting that recognition] was great,” said Garcia. “And I think it’s also a testament to the group that we have. It excites the people that work here too. This is a very stressful job, it’s not easy.”

Brandon Garcia, CEO, Critical Financing

In CFI’s day-to-day, the sales team finds itself competing against multiple companies on almost every deal that comes across their desks. Small businesses regularly put the pressure on them to get the best rate, the fastest funding, or a combination of both. They say this only increases their drive.

“It has definitely helped us in a way,” Garcia said of it. “I mean who doesn’t want a deal that doesn’t have competition, you can kind of take your time with it, right? But I think when there’s urgency, our guys perform better.”

In the very beginning it was just Garcia himself who had worked in the industry since 2012. He was soon after joined by a former colleague, Robert Menzel, and the two set off to really build up a company. That’s easier said than done, especially in a business where trust is paramount. So they looked within their own circle of friends and family to create a solid foundation.

“I felt it was best that we take care of our own,” Garcia said. “Let’s take care of people that we know that are looking for a new opportunity, and we train them the way that we want them to be trained. We want to give that experience and push it over to them.”

Among those they’ve brought on board to their current headcount of sixteen has been Garcia’s own mother, who works as the company’s head processor. And while they are still actively looking to bring on more people, Garcia said that the number of employees isn’t the ultimate metric of success, but rather the abilities of the ones you do have and the relationships they have with everyone else is the key. On this point, CFI is on pace to surpass $100 million in funding this year. It’s because of their continuous progress and results that they finally got the confidence to apply into the Inc. 5000 and were successful in making it.

“To be able to put that Inc. 5000 sticker in your signature, on the website, it just has a different swag to it,” said Garcia’s partner Menzel, “where it just carries a lot of weight, and even the merchants see that.”

When asked if the end goal was to become a lender themselves, both Menzel and Garcia say they’re happy with what they already do now, which is connect the merchants to the most appropriate source.

“While many competitors chase the close, we lead with transparency and real strategy,” Garcia said. “We act as consultants first. Even if a client doesn’t move forward with us, we want them to walk away smarter and more prepared than when they came in.”

“When you are a lender, you don’t really have that close relationship with other lenders because you’re your own lender,” Menzel said. “You’re not talking to them about deals, how to get deals done, ‘what are they doing? What did they change this month compared to what they’ve been doing, what’s working, what’s not.’ I think having those relationships with the lenders and the lenders’ reps, it’s huge and it makes the job fun, because they’re really all great people that we deal with.”

That closeness is what it’s all about for them.

“We are a group of people who genuinely care about each other,” Garcia said. “We’ve celebrated marriages and welcomed new babies. We hang out on weekends, show up for one another, and create a work environment that doesn’t feel transactional.”

The outcome of that are months where the company is exceeding $10 million a month in funding, and they’re now even more fired up after the Inc. 5000 placement.

“You don’t need this massive shop to be successful in this industry,” Garcia reiterated. “It’s really that simple. You just need the right people. You need to be loyal and just really be truthful with everyone. And good things happen. That’s a big thing for us.”

Sean Murray is the President and Chief Editor of deBanked and the founder of the Broker Fair Conference. Connect with me on LinkedIn or follow me on twitter. You can view all future deBanked events here.