Articles by Sean Murray

Impact of ChatGPT Era Already Being Felt

Anyone that’s ever faced a coding hurdle has inevitably ended up on Stack Overflow, the go-to platform for developers to solicit answers from more experienced professionals about their challenges. Users typically explain what they’re trying to accomplish and paste a copy of the code that’s not achieving the desired result. That’s where the community chimes in, coming forth with their own solutions while other users upvote the best answers. The end result is not just a grateful user but an ever growing public database of questions and solutions available for public consumption. The sheer scope of what’s been compiled has opened up the door for other users to simply find a similar enough question that’s already been asked and copy the answer. It’s a very valuable tool.

Stack Overflow has been around for 15 years but from March to April of this year, traffic plummeted by 17.7%, according to SimilarWeb. Tech blog Gizmodo has suggested that a contributing cause is ChatGPT-4, the OpenAI chatbot technology that can write its own code, edit a user’s code, and even converse about what a user is trying to accomplish. A spokesperson for Stack Overflow confirmed to Gizmodo that ChatGPT was partially responsible for its loss of users. “However, our vision for community and AI coming together means the rise of GenAI is a big opportunity for Stack,” the spokesperson added.

But what’s a coding forum for nerds and brainiacs got to do with the lending industry? Well, for one thing borrowers were already flirting with asking virtual assistants for help with financial services products before ChatGPT even entered the ring. According to the most recent Smarter Loans survey, 16% of loan applicants surveyed said that they had at some point used Alexa, Siri, or other voice search tools to find information about financial services. None of those come even remotely close to what ChatGPT-4 is able to do. And AI is popular, so popular in fact that ChatGPT became the fastest growing app in history, crushing even the likes of TikTok in pace of growth. ChatGPT already had 100 million monthly users as of February, before its signature ChatGPT-4 model was released.

Therein lies the threat because not only is ChatGPT-4 incredibly adept at making coherent conversation but it is also ready to explain a concept or make a recommendation, just like a very knowledgeable friend would. For example, when asking it to make a list of the top small business funding companies, these were among the names it spit out:

• OnDeck
• American Express (Kabbage)
• Funding Circle
• Credibly
• Square Capital
• National Funding
• PayPal Working Capital

It’s not a vomit of names. ChatGPT-4 was familiar with their areas of expertise. When pressed further it said that OnDeck would help get the cash fast but working with Square Capital might work better if one is processing a high volume of credit card transactions. For strong credit and a large loan, it suggested Funding Circle. After expressing an interest in OnDeck, the AI provided instructions on how to apply via the OnDeck website and a phone # to call with questions. In this real-world example, the AI replaced both the online search and the role of a broker all in one and all within minutes. It can also read the contracts and alert borrowers to certain clauses. When pressed about an unusually high APR, for example, the AI even offers an encouraging explanation for how moving forward could still make sense.

“Be sure to also consider the potential return on investment from using the loan funds,” it said. “If the growth or savings you anticipate from using the loan funds exceeds the cost of the loan, it may still be a good decision despite a high APR.”

A Letter About Broker Fair

When I started in the small business finance industry in 2006, I considered myself fortunate that the work I put in translated into real world measurable impact. We helped businesses obtain capital when potentially no other options existed. Whether that was for simple cash flow, to expand, or to keep the lights on after an unexpected hardship, I got to know the customers’ stories and see the results of their efforts. Few kids straight out of college going into a “finance job” get to experience what I did. But for those that were in it at the time, we were like a family, a core group providing a service that very few other people understood.

And for a period of about five years through both underwriting and sales, which started before and went on through the Great Recession, many members of that family discovered new and different ways in which they could play a role in serving the nation’s small businesses. Some of them became big entrepreneurs, CEOs, or hard working brokers. Others went into tech, marketing, legal, and payments.

And for me, well I saw a need for something maybe a little less glamorous, but nevertheless important, and that was to tell the stories about what everyone else was doing. That’s what led to the creation of deBanked in 2010, a website that I hoped would inform others about what was going on, who was who, and how certain products worked.

Most people actually told me that starting deBanked, in its early days, was a bad idea because my knowledge and experience would be wasted on storytelling when I surely stood to gain more personally by operating in the trade of the business itself. Well, in the end they were probably right but I was convinced, just like my early days, that pursuing my path would also translate into real world impact. Whether you agree with all the content we’ve produced over the course of almost 13 years now, just about any person that’s ever read something on deBanked has walked away informed about something they didn’t know before. And as the community of the industry multiplied over time, it became clear that one major thing with deBanked was lacking, and that was to put faces to all the names. Everyone had come to know the industry online and now they deserved to see it all for themselves in person. We started with golf in the summer of 2017 and a rooftop gathering in Miami Beach in January 2018 called deBanked CONNECT. That led to Broker Fair that May where the core tenets of the event were education, inspiration, and opportunities to connect and grow. They’re the same tenets that we strive for today.

At the time of the first Broker Fair I was just 34 years-old and this industry had been basically all that I had ever known in my professional life. Just like writing, event production was not high on the glamor list, but I believed that shows like Broker Fair would foster those that make a difference. Putting them on has been hard work. It is hard work. They didn’t teach me event planning on the underwriting or sales floor, but we got there somehow. And since then we have aimed to make the experiences fun while at the same time honorable and respectable. I remember what it was like to be 23 and hungry in the business and have also come to recognize the stakes on the national stage as I now turn 40. I know that the world is watching and how important it is that everyone conduct themselves like professionals.

I have spent nearly 17 years in this business and converse with participants in the industry on a daily basis. It is a great honor that the name Broker Fair is now known by so many people. I suppose there is some glamor in having accomplished that, but more importantly that Broker Fair has had an impact on so many people who serve much more important clientele, the small businesses across the country.

I’ve said that there is “only one Broker Fair,” and that’s because when you see that very specific name on an image or billboard or t-shirt, you’ll know not just who we are, but why we are.

Thank you to all of those who acknowledge that professionalism and decency are important and are respectful of the events our team puts so much effort into bringing to life. Our team literally spends all year working on them. I look forward to Broker Fair 2023 and seeing all of you.

– Sean Murray

LAST CALL FOR PRE-SHOW TICKETS TO BROKER FAIR

The Pre-show is no joke. Last year’s Broker Fair Pre-show was one of the most exclusive industry networking events ever. This year it’s at the more spacious Valerie at 45 West 45th Street between 5th and 6th Avenue, mere walking distance to the Hilton Midtown where Broker Fair is taking place. This is now the last call to register for the Pre-show on May 7th.

At Broker Fair, brokers from the small business lending, commercial financing, revenue-based financing, leasing, factoring, and MCA industries, will come together in the heart of New York.

For all questions and inquiries, email: events@debanked.com or call 917-722-0808.

SBA Lifts SBLC Moratorium

Isabella Guzman, Administrator, SBA

It’s official. The SBA is lifting the moratorium on licenses for Small Business Lending Companies (SBLCs), ending the 40-year pause that began in 1982. The SBA is also adding a new type of lending entity called a Community Advantage SBLC while also removing the requirement for a Loan Authorization in the 7(a) and 504 Loan Programs.

The 37-page rule, which is slated to be published in the federal register on April 12th, included the SBA’s analysis of all the comments it had received, including the criticisms. Some argued, for example, that opening up the doors would allow the unscrupulous world of fintech to participate in the market. The SBA was unmoved by this, countering that existing participants already rely on fintech.

“SBA has for many years provided oversite to non-depository entities participating in the SBA business loan programs,” the SBA said. “This includes SBLCs, non-federally regulated lenders (NFRLs), 504 Certified Development Companies (CDCs), and Microloan Intermediaries. In fact, most all lending institutions incorporate the use of financial technology in their delivery of loans and other financial products.”

One such fintech that has been eager to become a participant, issued a prepared statement on the decision earlier today.

“Funding Circle applauds the Biden Administration for ending the SBA’s 40 year moratorium on licensing additional state and SBA licensed and regulated non-depository lenders thus ending its lender oligopoly in favor of competition and innovation,” said Funding Circle. “This is an opportunity for the more than 8,000 community banks and credit unions that don’t offer 7(a) loans to partner with Fintech lenders to offer affordable loans quickly in underserved communities. Congress should now focus on ensuring SBA has the resources necessary to license more than three new lenders in its SBLC program in order to increase competition and distribution of government guaranteed loans in underserved communities.”

The SBA also published new rules on April 10th that will amend various regulations governing the 7(a) and 504 loan programs.