Could Siri, Alexa, and Video be the New Frontier for Lenders?

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Amazon EchoThe annual fintech study published by Smarter Loans revealed that 25% of respondents had used either Alexa, Siri, or another voice search to find information about financial services.

Voice devices, it appears, are not only getting better at answering regular questions, but users are also getting more comfortable even asking them in the first place.

“Alexa, what is deBanked?” for example, returns an accurate reply despite our not having made any efforts to opt-in to the device’s knowledge base. Alexa just knows.

So why bother performing an old-fashioned Google search? Turns out, it’s becoming less common to do. Only 57% of respondents said they discovered the lender they applied with through online search. 13% said they discovered them through social media. 8% came from a friend’s recommendation. 15% found them through a well-regarded “Loan & Financial Directory” (Smarter Loans, who authored the study).

Once on a lender website, users had questions. 27% read online articles and reports, 37% read reviews, 16% called the company, and 9% consulted a friend or family member.

60% of respondents said informative videos about a company or its products would increase their confidence in that company. That could be key since 66% of respondents said that they researched more than 3 lenders before applying for a loan.

All of the respondents resided in Canada. 92% of respondents also said that they were satisfied or very satisfied with their loan provider.

The full study can be accessed here.

Last modified: January 26, 2022

Category: Canada, Loans

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