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Question for anyone managing an MCA sales floor: when a rep misses, can you point to the part of the call that broke, or are you still coaching off a few calls and gut feel?
A useful review has to get more specific than "be better." Was the rep weak in qualification? Did they lose control at the first objection? Did the next step disappear at the close? Open the call, find the exact moment, coach one change, then make the rep run it again.
Ava has been developed for over a year with the goal of building the best AI sales training and performance platform specifically for MCA. Call Review can analyze real calls and surface the transcript, scoring, and audio analytics. Manager dashboards help show where coaching is needed. Reps can also practice realistic merchant calls and get live coaching and feedback before the next live conversation.
Take a look at https://www.tryava.ai. I want practical feedback from MCA managers: what would you need to see before trusting AI-assisted call scoring, and what questions should we answer?
A useful review has to get more specific than "be better." Was the rep weak in qualification? Did they lose control at the first objection? Did the next step disappear at the close? Open the call, find the exact moment, coach one change, then make the rep run it again.
Ava has been developed for over a year with the goal of building the best AI sales training and performance platform specifically for MCA. Call Review can analyze real calls and surface the transcript, scoring, and audio analytics. Manager dashboards help show where coaching is needed. Reps can also practice realistic merchant calls and get live coaching and feedback before the next live conversation.
Take a look at https://www.tryava.ai. I want practical feedback from MCA managers: what would you need to see before trusting AI-assisted call scoring, and what questions should we answer?
