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  • Sales Manager Position - AmeriMerchant - NYC

    Posted on AmeriMerchant's behalf:

    About us
    Founded in 2002, AmeriMerchant is a leading financial technology company that leverages a proprietary underwriting technology platform to provide working capital solutions to businesses including merchant cash advances, business loans and inventory purchase programs. Due to our recent growth and demand for our products in the marketplace, we are seeking to expand our rapidly growing company. Our merchant cash advance and business loan products give small businesses access to funding quickly, and provide a viable alternative for merchants that are turned away by traditional lending sources. AmeriMerchant is a direct funder and has earned an A+ rating from the Better Business Bureau. We currently have over 200+ employees and our offices are headquartered in New York City.

    Job Description
    The Sales Manager is responsible for selling our financial products, building a pipeline of business, working well in a team environment, and should always be closing. The ideal candidate needs to follow set protocols and business practices to efficiently work leads, track the flow of information, and accurately document all outcomes. The candidate should also be an expert in the various financial products while meeting and exceeding monthly quota and expectations. The above will be achieved through hard work, AmeriMerchant’s extensive training program, and through the guidance of management.

    Job Duties and Responsibilities:
    • Expand existing Telesales office: Recruit, Hire, train and develop
    • Generate revenue from within the Telesales team.
    • Oversee the day-to-day team activity. Coordinate and roll out new product launches.
    • Reporting
    • Sales Metrics for the entire sales department
    • Overall management, supervisory and budget responsibility for all aspects of outbound telesales call center.
    • Develop staffing plans based on sales/order forecast and estimated non-order activity
    • Develop and implement scripts
    • Create call handling strategies
    • Monitor, coach and mentor salespeople
    • Track call center performance data and quota levels
    • Motivate the team to reach expected performance levels
    • Develop and implement hiring and training plans to meet staffing needs and business cycles
    • Create very innovative outbound selling programs
    • Possess an ability to train Sales teams in outbound re-selling
    • Understand the product line and the demographic base
    • Quickly get up-to-speed on the proprietary database
    • Monitor, coach and train Associates to ensure 100% quality service levels to Customers
    • Contingency and preventive problem solving to ensure consistent, quality performance
    • Meet service level standards (time to answer, abandon rate, queue time, turnaround time for response to Customers, etc.) without negative impact on productivity goals
    • Identify opportunities for maximizing the CRM software, including maintaining and upgrading the product information database
    • You will also be responsible in assisting your group with all aspects of the sales and underwriting process. For example, helping with sales calls, application submission, training and educating on new and existing products etc. You will also be part of the hiring and interview process for additional reps moving forward.

    Preferred Qualifications:
    • 3+ years of experience inside and outside sales, strong drive, competitive mentality, strong understanding of small businesses, and all aspects of lending.
    Demonstrate success in selling, working within a team environment, problem solving, and strong analytical and listening skills
    • Previous experience using and proficiency using Microsoft Office are strongly preferred
    • Solution selling experience preferred
    • ISO background (plus)
    • Bachelor’s Degree
    • Languages: English (Bilingual candidates are encouraged to apply)

    Full time position based in New York City
    Salary + Commission
    Health, Dental, Vision, FSA, HSA and Transit Benefits
    Matching 401K
    LTD & STD
    AmeriMerchant is an Equal Opportunity Employer