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Anyone dealing with reps quitting before they ever get productive?
Pay and culture matter, but sometimes the first few weeks teach a new rep that they are bad at the job before they have had a fair chance to build the skill. They get real rejection before they have practiced the opener, heard the common objections, or learned how to recover when a call goes sideways.
I would put a simple gate in front of live leads: run a realistic merchant scenario, review the transcript and feedback, coach one change, then run it again. A rep should show that they can open cleanly, ask useful questions, handle pushback, and lock in a next step before a real merchant becomes the practice session.
We've spent over a year developing Ava toward one goal: building the best AI sales training and performance platform specifically for MCA. Ava gives reps realistic AI merchant practice with live coaching, feedback, transcripts, and scoring. Managers can use the dashboard to see who is ready and where the next coaching session should focus.
Take a look at https://www.tryava.ai. For the owners and managers here, what would a fair pre-live readiness standard look like on your floor? Questions and blunt feedback are welcome.
Pay and culture matter, but sometimes the first few weeks teach a new rep that they are bad at the job before they have had a fair chance to build the skill. They get real rejection before they have practiced the opener, heard the common objections, or learned how to recover when a call goes sideways.
I would put a simple gate in front of live leads: run a realistic merchant scenario, review the transcript and feedback, coach one change, then run it again. A rep should show that they can open cleanly, ask useful questions, handle pushback, and lock in a next step before a real merchant becomes the practice session.
We've spent over a year developing Ava toward one goal: building the best AI sales training and performance platform specifically for MCA. Ava gives reps realistic AI merchant practice with live coaching, feedback, transcripts, and scoring. Managers can use the dashboard to see who is ready and where the next coaching session should focus.
Take a look at https://www.tryava.ai. For the owners and managers here, what would a fair pre-live readiness standard look like on your floor? Questions and blunt feedback are welcome.
