Below is a literal quote from LC. I have not tampered with it as Core would have done to add affect (or effect).
Thank you for your email. I had called but unable to leave a voice mail for you earlier as I thought it would be easier for us to discuss over the phone. In any case, I will try to explain via email but please feel free to contact me directly if you would like to discuss further.
First off, thank you for taking the time to alert us to the payment plan for Loan ID 14428544. I have checked with our Payment Solutions team and have learned that even though this Loan is showing as on "payment plan," it is actually not on a true structured payment plan per se. The borrower has missed a payment and our Payment Solutions team is working with the borrower to bring the Loan back to current. However, it's not a formal arrangement of a payment plan and as such, in the download file, it's marked as "N." I understand that this may cause some confusion but we are working on clearly defining/categorizing Loans that are truly on a formal payment plan versus those delinquent Loans that our Payment Solutions team is working on bringing back to current.
All that time I wasted learning to read; I'll get over it. I'll get over it, per se, per se, per se....