P2P Lending / NFT Lending Forum

Anyone have any experience with sharestates?

I created an account, but the first thing I notice is that there are only 2 loans open for funding.  Are these guys too small to be of value?

I'd like any feedback from sharestates users.

I've been investing for several years at groundfloor, and they have dozens open at once.

LC stock is up 49% today.  Wow.

Today I make it official.  I officially declare the folks at Alto to be "bozos".  I don't do this lightly.  I gave them several chances. They failed every time.

1. They fail at customer service.  Their web site shows NO phone number for customer service.  You have to email them.  Their customer service person "Patti" misunderstands the issue, and sends dismissive replies, and there is no evidence that they ever look into anything.

2. They fail at accounting.  From the first day that they said my account had transferred, the balance shown by Alto was about $1,000 lower than the balance shown by LendingClub.  I notified them 6/28, including screen captures of both LC and AltoIRA showing the mismatched numbers.  Patti was dismissive, claiming that in a few days cash would transfer from Strata and everything would be ok.  I never had any cash sitting at Strata so this seemed unlikely.  Now, two weeks later, there is still a >$1,000 discrepancy between the account value shown by LC vs Alto.  I'm calm, as the money is at LC, and surely eventually Alto will figure out how to display the right number.  It can't be very difficult.  They get daily account data from LendingClub, and all they have to do is display those numbers they are handed, yet they fail.  I want to be clear about this: I don't mind an accounting error.  It happens from time to time.  However, if you have your company set up so that when I take my time to report and explain a problem to you, you are dismissive and don't even look into the problem, then you are a bozo.

3. They fail at security.  They asked all customers to do a password reset recently.  I have no problem with that.  They sent email saying I would soon receive an email from Eric Satz telling me how to reset my password, but get this... The email said I would know the 2nd email was official because they would include a video of Eric Satz in the email!   

Quote"Additionally, so you know it is us, this email will contain a video message from our CEO, Eric Satz."

This indicates a very basic misunderstanding of computer security, because an included video does not authenticate an email message. 

I wrote to them, explaining this, trying to educate them, but they were dismissive, telling me that nothing is perfect, and suggesting that I could send them a message asking if the email was authentic, and they would respond.  This tells me they are simply clueless.

A few days later, the email from Eric Satz arrived.  As advertised, it contains a video of Eric.  Well, I can't say for sure that is Eric, as I have never seen him before, but it is at least a talking head that claims to be Eric.  At the end of the video he gives out a customer service phone number!  Glory be.  A  phone number!  877-673-1557  There is still no phone # shown on their web site. 

archive.org most recent archive says I have 2231 posts.  This forum says I have 592 posts.  Only 26% recovered?

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