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Lending Club Discussion => Investors - LC => Topic started by: yojoakak on November 30, 2012, 12:00:00 AM

Title: Still having trouble with Foliofn
Post by: yojoakak on November 30, 2012, 12:00:00 AM
I'm still having trouble with Foliofn, the value for Accrued Interest on Folfiofn > My Account > Open Sell Orders often doesn't agree with the (real?) value from the Loan Performance page.

For example, on My Account it will be $0.77 and on Loan Performance it will be $0.32.

So it looks like not only do they not have enough IT staff to upgrade their website, they don't even have enough to fix it when it's broken.

SCARY!!!!

(Oh well, I guess they could always hire a couple more Salespeople.)
Title: Still having trouble with Foliofn
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
The principal does not match up on some notes, either. It's not off by a whole payment but I'm seeing them off by two cents or five cents or something like that.

I'm not buying any notes at all except just-issued ones because I can at least be sure that I know those are worth exactly $25.
Title: Still having trouble with Foliofn
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
I heard they're going to do another release tonight (Tuesday).

3rd time's the charm, I hope!
Title: Still having trouble with Foliofn
Post by: william on December 31, 1969, 07:00:00 PM
Sarah I'm pretty sure that is a good thing for the buy, because you would see the note has $0.32 accrued interest but when you would buy it, it will actually has $0.77 accrued interest. This will be bad for sellers because their loans may appear over priced. Luckily I'm not having this problem with any of my notes. Does this happen to you guys frequently?
Title: Still having trouble with Foliofn
Post by: lender_john on December 31, 1969, 07:00:00 PM
from: yojoakak on December 04, 2012, 10:00:33 PM
Title: Still having trouble with Foliofn
Post by: MTaylor on December 31, 1969, 07:00:00 PM
And no acknowledgment. It just worries me that this is their business philosophy.
Title: Still having trouble with Foliofn
Post by: Peter on December 31, 1969, 07:00:00 PM
It is disappointing that Lending Club puts very little effort into Folio. Every time I talk with them about this they say there are only limited resources and Folio is not the highest priority. The fact is they need a functioning trading platform but they don't need to make enhancements in a timely fashion. I would encourage all of you to keep voicing your frustration to Lending Club.
Title: Still having trouble with Foliofn
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
Its unwieldiness bothers me less than they will not even acknowledge when it is actually broken. That suggests either gross incompetence or outright deception. Why should a customer believe that this attitude is limited to Folio?
Title: Still having trouble with Foliofn
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
"Enhancements" are clearly not happening, but "not broken" feels like it should be an option, especially since many of us are not allowed to use the regular platform.

They never bothered answering my last e-mail to support, I don't think continuing to send e-mails into the void is something I will waste time on. Maybe you can send them links to these threads.
Title: Still having trouble with Foliofn
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
LC also seems to have eliminated the ability to post on their Facebook page and deleted all previous comments by fans. That's not best practices for corporate social media and often a bad sign.
Title: Still having trouble with Foliofn
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
I just commented about the Folio problem on one of their posts (which is still allowed), I'll see if they delete it...
Title: Still having trouble with Foliofn
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
from: lender_john on December 05, 2012, 11:45:52 AM
Title: Still having trouble with Foliofn
Post by: rawraw on December 31, 1969, 07:00:00 PM
from: Peter on December 05, 2012, 02:33:32 PM
Title: Still having trouble with Foliofn
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
I recently updated my LendingClub greasemonkey script. It tries to fix some of the things I think are missing from the LendingClub/ Foliofn  user experience. If you are interested you can find it at http://userscripts.org/scripts/show/103295

"Features:

Add comments to loans. (Comments are stored locally on the users' computer and ARE NOT SHARED, even for the same user on different computers. Comments can be exported / imported with relative ease, for backing up or transferring to another computer or browser.)

Add a missing Loan id (or Note id) in various places.

Add missing Interest Rate to some tables.

Highlights certain keywords on Loan Performance page. Highlights over- and under-payments. Also adds a FICO change chart -- no more having to click a second time to see that graph.

Add links to notes (or loans) in various places, like Account Activity or Foliofn Year-end Summary.

Additionally, for Foliofn users:

Lots of highlighting on the My Account Open Sell Orders page. Add buttons to make it easier to select which notes you want to reprice or cancel.

Also, adds an Auto Price feature with a user-editable pricing function for selling or repricing notes. It can be as simple or as complex as you want. Calculates and displays a markup in real-time.

Lots of highlighting and data filtering for Browse Notes. Makes it easier to find the hidden gems."


Title: Still having trouble with Foliofn
Post by: SeanMcD on December 31, 1969, 07:00:00 PM
from: yojoakak on December 06, 2012, 02:28:11 PM
Title: Still having trouble with Foliofn
Post by: Zach on December 10, 2012, 12:00:00 AM
Quote"> from: yojoakak on December 06, 2012, 02:28:11 PM
Title: Still having trouble with Foliofn
Post by: yojoakak on December 31, 1969, 07:00:00 PM
from: zpbsfg on December 10, 2012, 07:14:53 PM
Title: Still having trouble with Foliofn
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
Thanks
Title: Still having trouble with Foliofn
Post by: SeanMcD on December 31, 1969, 07:00:00 PM
Just had 45 notes shift to "Canceled, Loan PAYMENT", including at least two that were pending sale.  None of them that I've checked so far were due to have payment processed today.  I'm getting very irritated at the low quality control for changes made to the FolioFn website.  The previous display errors took over 2 weeks to fix and at least two separate patches that I know of, which have now apparently introduced a more severe set of bugs.

It's going to take me quite a bit of time to go back through all the canceled notes to see why they were listed and set prices accordingly, not to mention losing the sales of the notes that were already purchased before incorrectly being canceled.
Title: Still having trouble with Foliofn
Post by: lender_john on December 31, 1969, 07:00:00 PM

I just had over 1000 notes cancelled... this is more than a bit annoying..
Title: Still having trouble with Foliofn
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
Wow, that is REALLY bad... luckily I have only sold three notes in the past ten days so it doesn't affect me much (if at all - none of them are showing canceled yet).

How much do you want to bet there will be zero explanation of this.
Title: Still having trouble with Foliofn
Post by: thezinfan on December 31, 1969, 07:00:00 PM
I also had 10 notes for sale cancelled on me....ugh.
Title: Still having trouble with Foliofn
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
I had more than 1000 canceled as well. How odd.

I did sell 20 or so notes today, and some are still for sale, so it's not like they actually canceled everything.

And since there's still 40,000+ notes for sale on Foliofn I'm not sure how they picked ours to cancel. Unless whoever is selling all those was quick to put them back up.
Title: Still having trouble with Foliofn
Post by: MTaylor on December 31, 1969, 07:00:00 PM
I think this was actually their way of fixing it. There were literally thousands of notes showing incorrect number of days since last payment. Now there are none. There are also approx. 10,000 less notes for sale than there were yesterday. I suppose this was their way of cleaning them out. Again, it would be nice if they would make some kind of announcement about what they are doing and why, or even acknowledge the existence of the problem.
Title: Still having trouble with Foliofn
Post by: HighROI on December 31, 1969, 07:00:00 PM
The new bug surely arrived, now many notes are showing ridiculous yield to maturity rates which makes sorting by ytm impossible.

Title: Still having trouble with Foliofn
Post by: william on December 31, 1969, 07:00:00 PM
I would never recommend sorting by YTM on folio, the numbers are almost always wrong.
Title: Still having trouble with Foliofn
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
from: william on December 16, 2012, 09:42:27 AM
Title: Still having trouble with Foliofn
Post by: rawraw on December 31, 1969, 07:00:00 PM
from: yojoakak on December 16, 2012, 03:57:32 PM