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Lending Club Discussion => Investors - LC => Topic started by: kib on June 27, 2018, 11:00:00 PM

Title: New Platform
Post by: kib on June 27, 2018, 11:00:00 PM
Oh holy f***.  Let me guess.  Some 22 year old genius who has never owned nor managed an LC lender account has created our wonderful new platform that makes it basically impossible to customize and manage portfolios.  Thank you so much, Lending Club.  Like this investment didn't suck enough.
Title: New Platform
Post by: arcee49 on December 31, 1969, 07:00:00 PM
They also removed the download notes feature.  And if you click on a daily activity you used to be able to copy and paste that day's payment information into Excel.  Now it's not possible without writing some kind of macro.  Annoying and an ugly interface.

I asked LC about the download feature.  They said only a few users were using it so they got rid of it.
Title: New Platform
Post by: storm on December 31, 1969, 07:00:00 PM
from: arcee49 on June 28, 2018, 03:03:40 PM
Title: New Platform
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
Thanks, Storm.  That's helpful but I'd still like daily payment information.  Oh well.
Title: New Platform
Post by: mrwhizzard on December 31, 1969, 07:00:00 PM
Yeah, that's really annoying. And even though it shows a portfolio filter at the top, it's greyed out for me.
Title: New Platform
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
from: mrwhizzard on June 28, 2018, 04:00:36 PM
Title: New Platform
Post by: Data Junkie on December 31, 1969, 07:00:00 PM
Hate. It.
Title: New Platform
Post by: jheizer on December 31, 1969, 07:00:00 PM
Bah its following the large space dumbing down trend while the old way gave quick glance detailed information all one one screen.
Title: New Platform
Post by: AcaciaRose on December 31, 1969, 07:00:00 PM
The new dumbed down display irritates me, too. I emailed LC yesterday asking where to find accrued interest. I also asked them to add the portfolio column back. I haven't heard anything yet.
Title: New Platform
Post by: dr.everett on December 31, 1969, 07:00:00 PM
Best part is that it's BROKEN from the start!  :o

I have 2 notes that are 31-120 Bankruptcy filed but not yet charged off. They don't show in the Late 31-120.
And they aren't showing notes in Default at all- which is where they are.

Laughable! I'm so glad I'm out.
Title: New Platform
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
from: storm on June 28, 2018, 03:08:25 PM
Title: New Platform
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
Thank you so much, Data Junkie, for compiling that list.  I had thought about doing that myself but you added some I hadn't noticed.

PLEASE LC, just go back to the way it was.  There was nothing wrong with it.
Title: New Platform
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
7.  Which is easier to read?      IMO the second one is easier to read-- better contrast,  background color is darker
Title: New Platform
Post by: jennrod12 on December 31, 1969, 07:00:00 PM
Portfolios were the linchpin of managing my notes!  I will email them, too.

Jenn
Title: New Platform
Post by: Lovinglifestyle on December 31, 1969, 07:00:00 PM
The E numbers in Browse are still hard to read. from: Data Junkie on June 29, 2018, 05:49:47 PM
Title: New Platform
Post by: Rob L on June 29, 2018, 11:00:00 PM
LC is just following in the footsteps of Prosper who "improved" their website quite some time ago.
Yet nobody was complaining nor thought LC would spend money to "improve" the retail lender's experience.
This page may be the first of many "improvements" to come. Guess we will see.
I rarely visit my LC account but did last week to see the changes for myself. Also took the opportunity while there to move all the recent cash that had accumulated back to SDIRA. Only $17k to go.
Title: New Platform
Post by: jpildis on December 31, 1969, 07:00:00 PM
Does anyone have the link to download the folio trades?
Title: New Platform
Post by: lendingprosper23 on December 31, 1969, 07:00:00 PM
Where is the folio aka sell notes button?

How can I send notes from 1 portfolio as I have charge offs to the other finish loan portfolio I have?

What lunatic created this site and why oh why is anyone adding new money into this space? Lending club returns suck and prosper makes it impossible to cash out a lump sum pending the website running into legal issues or you have a medical emergency, never mind the fact that that at even 10% discounts for never late loans im still selling my portoflio nearly 1 year later.
Title: New Platform
Post by: Lovinglifestyle on December 31, 1969, 07:00:00 PM
If you manage to get to the Folio Trading Platform, the Sell Notes button is under the top blue heading bar, the 4th in gray from the left.

There is a Portfolio selection choice drop down menu on the Sell Notes page.

Can't answer the other question.  Can you sell notes on Prosper at all now?  I thought not.  Maybe I missed something recently.

This is where I found the above:  www.lendingclub.com/foliofn/tradingAccount.action

Edit P.S.  I also just found a Sell Notes button from the Holdings page by clicking on the Note ID for a loan.  On the ID page, it's near the top right, in blue on the line where the account number is. 

I don't care now.  I'm out.  Nothing but eliminating  charge-offs would bring me back.  I can live with the federal rates now.






Title: New Platform
Post by: AnilG on December 31, 1969, 07:00:00 PM
This is very typical of when a new CTO comes in to a business and may bring a new technical team. CTO need to show some results in first 100 days. They are typically clueless of business operations, issues, and how to improve technically that may be accretive to business in first 100 days. So, easiest way to show they are doing something is to redo existing features/functionalities in their favorite language, framework, technology, and products. LC CTO is right now on schedule with his 100 days goals of mucking with existing stuff instead of doing anything that will be productive for business.

from: Rob L on June 30, 2018, 10:07:05 AM
Title: New Platform
Post by: AcaciaRose on December 31, 1969, 07:00:00 PM
The discussion in this topic is the only place I've found where the new user interface is being discussed. I'm surprised LC doesn't respect its investors enough to email us or at least post an explanation of the changes on their official blog.
Title: New Platform
Post by: mrwhizzard on December 31, 1969, 07:00:00 PM
I did complain to LC about it, and got a more or less canned response. Basically, they know that there are issues with the new interface, but they didn't care enough to fix them before rolling it out... Yay.

Quote
Title: New Platform
Post by: Reginald on December 31, 1969, 07:00:00 PM
It seems that every week different features of their web site have stopped working.

For example,  the statistics page https://www.lendingclub.com/info/statistics-performance.action
has not worked for a long time.

Also it has become much more unwieldy to examine your chargeoff's from the "My Notes at a Glance" section if you click on the number of charge-offs, it will dump you in a general holdings page that shows all statuses. If you click on the status column you then have to pull down a menu and select charge-offs. This is about 4 extra interactions and a whole lot of web traffic to execute a simple query.  I dont think they test their web site with real data or they would notice all the web-page timeouts.

Terrible engineering. Terrible underwriting. Dubious accounting.  :-[
Title: New Platform
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
mrwhizzard, thank you. I emailed LC early Thursday morning and haven't heard anything except the automatic "thank you for contacting us" response. 

At least they're working on the portfolios issue. Too bad they didn't ask active investors to test the Holdings screen before they rolled it out. 
Title: New Platform
Post by: Fred93 on December 31, 1969, 07:00:00 PM
from: Reginald on July 02, 2018, 06:05:26 PM
Title: New Platform
Post by: kib on December 31, 1969, 07:00:00 PM
I called again this morning as my unassigned notes are starting to pile up and it's basically impossible to find them using the details screen.  Rep directed me to portfolio screen which states in tiny font that I have 13 unassigned notes.  The 13 is blue, so I'm supposed to know to click on that to bring them up.  Ah, of course. I can see why this is in eight point type hidden on the second page because this is so much less important than


A GIGANTIC USELESS PIE CHART IN THE MIDDLE OF MY DATA.


Seriously, if anyone's listening, pie charts are for selling things and broad overviews.  Useless for real time feedback or precise management.

13, when I clicked on it, sent me back to the useless details screen listing all 1000+ notes.  oops.

After putting me on hold for a few minutes, rep came back with the word: there's a bug and they're working on fixing it.  Really?   How fascinating!  Are they really working on it, or are they just trying to find a way to insert a sparkly heart and a smiley face in my chargeoff screen? (Must say rep was awesome and apparently just as unhappy with the new layout as the customers.)

While I'm at it, if they're redecorating the entire ballroom, why not put note portfolio assignment functions on the PORTFOLIO PAGE instead of the note listing page?

 I didn't inquire about any of the other problems as I don't use those features, but I'm guessing there's a bug they're working on to fix those too.  Or maybe, I've just spent more time and effort creating this post than anyone's directed toward making a viable website.

Title: New Platform
Post by: storm on December 31, 1969, 07:00:00 PM
@kib If anyone important at LC is reading this thread, I think you made your point brilliantly.   ;D
Title: New Platform
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
Seriously, I don't think anyone from LC ever reads this forum.

I forward things from here to them from time to time, and they always react as if it is new info.
Title: New Platform
Post by: arcee49 on December 31, 1969, 07:00:00 PM
from: Fred93 on July 03, 2018, 02:30:46 PM
Title: New Platform
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
from: arcee49 on July 03, 2018, 03:22:01 PM
Title: New Platform
Post by: AcaciaRose on July 03, 2018, 11:00:00 PM
I also received an email response to my complaints. Although I wish they had taken user requirements into consideration before designing and rolling out the changes, I am glad they're going to restore the features we miss. I hope they learned a lesson from this fiasco.
Title: New Platform
Post by: .Ryan. on December 31, 1969, 07:00:00 PM
For me, this "update" is just another (one out of many) proof point that I made the right decision to pull my money out of LC. I really don't feel like reatil investors are a client base that LC cares much about anymore.

To those who follow the company sheets, can you tell if incoming retail $$ is trending up or down? I'm curious.....
Title: New Platform
Post by: Rob L on December 31, 1969, 07:00:00 PM
from: .Ryan. on July 04, 2018, 12:07:41 PM
Title: New Platform
Post by: rawraw on December 31, 1969, 07:00:00 PM
What asset would be written down if they exited the retail business?
Title: New Platform
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
from: rawraw on July 05, 2018, 06:15:18 PM
Title: New Platform
Post by: SMWinnie on December 31, 1969, 07:00:00 PM
Well I, for one, love the new interface.

The landing page used to show me how much interest I have been paid and how much principal I have written off or down. Now I need to bounce from screen to screen to see that 71.4% of my interest has been burned off through writeoffs and writedowns.

Also, since the sortable list of notes no longer displays portfolio, I'm saving the time I used to waste characterizing loans as troubled, re-performing, etc. That should be a real time-saver!
Title: New Platform
Post by: Voj on December 31, 1969, 07:00:00 PM
I've sent them the nastiest email when this change rolled out. Rolling out an untested interface change is just plain sloppy. It has poor design written all over it. Who in their right mind thought combining LoanID and NoteID into one column was a good idea.

LC wants to be next generation then let users select their own columns to display and save the changes to a profile so investors can pick what we want to look at instead of being forced to look at some amateur attempt at a nice UI design, which in the end is useless.

Engineers are working on a fix...that fine, roll back the old interface, test the new UI internally and correctly, and then roll it out slowly to a small set of users, get feedback, iterate, etc.

Hopefully they are monitoring this thread. I didn't realize that a new CTO is running the show and that makes perfect sense that he needs to show some kind of change for the better in the first 100 days, but like I said in the email I sent to them. They took one step forward, then two steps back and shot themselves in both feet.

I have a feeling they are calling this an accomplishment because they released on time...they released junk on time. I forget the exact quote, but it goes something like "release late, no one cares, release junk, no one forgets".

Really embarrassing.
Title: New Platform
Post by: Lovinglifestyle on December 31, 1969, 07:00:00 PM
I actually like the Loan ID and Note ID in one column.  Saves hunting.
 
Crazy:  clicking on Charged Off gets all the fully paid ones too, as somebody else said.

Old annoyance still there:  My Notes At A Glance box still springs shut after every use--no choice to stay open.  Used to be an option for that, long, long ago.

Still awful:  Never was any transparency for figuring out how one's investment is actually performing.  Now it's worse.
Title: New Platform
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
I just logged in, clicked on Holdings, and was pleased to see the old screen is back.
Title: New Platform
Post by: hdsouza on December 31, 1969, 07:00:00 PM
Wow the old platform is back. I hope this is hear to stay.

Thanks to all of you who reported the problems in the new platform to LC !!!!!!!
They finally heard the pain.
Thanks.
Title: New Platform
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
And I thought it was pathetic for Prosper keeping their interface in beta for 2+ years. LC found a way to outdo them!!
Title: New Platform
Post by: TravelingPennies on December 31, 1969, 07:00:00 PM
Yay!  I never thought a return to the status quo would be a relief.  Reminds me of the farmer and his wife whose house seemed so much larger when they moved the animals back to the barn.
Title: New Platform
Post by: kib on December 31, 1969, 07:00:00 PM
Looks like they rolled this back to the old interface?  If so, was it because of our incessant bitter complaints?  Maybe other "changes" are in the works.   :P   Keep it coming!!