- This file was automatically generated by VIMEO 0 00:00:00.600 --> 00:00:06.600 If you're 1 00:00:06.600 --> 00:00:09.500 in the small business finance industry, you know that marketing 2 00:00:09.500 --> 00:00:12.500 is key to a successful business but digital 3 00:00:12.500 --> 00:00:15.400 marketing is now transforming the industry today. I'm 4 00:00:15.400 --> 00:00:18.100 going to sit down with one CEO and he's going to share with 5 00:00:18.100 --> 00:00:21.100 us how digital marketing took his business to the next 6 00:00:21.100 --> 00:00:21.400 level. 7 00:00:22.100 --> 00:00:25.400 Thank you so much for joining us. I know people are excited to watch this video because 8 00:00:25.400 --> 00:00:28.400 it's about digital marketing. So that is definitely where the 9 00:00:28.400 --> 00:00:31.700 industry is going. So first question good and introduce yourself 10 00:00:31.700 --> 00:00:32.600 and who you're with 11 00:00:33.300 --> 00:00:37.300 My name is Zach fiddle. I'm the CEO of catfront a 12 00:00:36.300 --> 00:00:40.300 leading small business financing brokerage with 13 00:00:39.300 --> 00:00:43.500 amongst the most robust platform 14 00:00:42.500 --> 00:00:45.900 of lending options for 15 00:00:45.900 --> 00:00:48.400 small to medium sized 16 00:00:48.400 --> 00:00:51.400 businesses. So we're in your office here in Midtown and 17 00:00:51.400 --> 00:00:54.300 I can see people can see that there's people working so 18 00:00:54.300 --> 00:00:57.300 you guys are full swing. So let's talk a 19 00:00:57.300 --> 00:01:00.400 little bit about you know, how you guys got to where you guys are at 20 00:01:00.400 --> 00:01:03.900 right now my partner Mike Behar and 21 00:01:03.900 --> 00:01:07.800 I met at a business financing 22 00:01:07.800 --> 00:01:11.300 brokerage way back in 2014. We finally decided 23 00:01:10.300 --> 00:01:13.200 to launch cap front in 24 00:01:13.200 --> 00:01:16.600 mid 2017. We basically thought 25 00:01:16.600 --> 00:01:19.900 that there are a number of things that 26 00:01:19.900 --> 00:01:22.300 these companies that we're working 27 00:01:22.300 --> 00:01:25.300 for weren't doing right there are things that they were doing right and 28 00:01:25.300 --> 00:01:28.100 we thought the more or less we could do it better. I mean you guys 29 00:01:28.100 --> 00:01:31.100 have expanded in a good amount of time, you know, 30 00:01:31.100 --> 00:01:32.900 you guys have different offices and 31 00:01:33.300 --> 00:01:36.600 we spoke earlier. You told me that a big credit to that was due 32 00:01:36.600 --> 00:01:39.600 to digital marketing how that has increased your business 33 00:01:39.600 --> 00:01:42.400 by at least 70% So go 34 00:01:42.400 --> 00:01:45.500 and share with us how has digital marketing impacted your 35 00:01:45.500 --> 00:01:45.600 business? 36 00:01:47.300 --> 00:01:51.200 Digital marketing has been the centerpiece of 37 00:01:50.200 --> 00:01:53.700 our client acquisition strategy. 38 00:01:53.700 --> 00:01:56.100 It's taken us 39 00:01:56.100 --> 00:01:56.300 from 40 00:01:57.400 --> 00:02:00.300 My partner and I working from our Apartments 41 00:02:00.300 --> 00:02:04.400 back in 2017 to having multiple offices 42 00:02:03.400 --> 00:02:06.700 and Long Island and Manhattan with 43 00:02:06.700 --> 00:02:09.300 30 employees on staff. So for digital marketing 44 00:02:09.300 --> 00:02:12.400 how much money have you guys invested in it? Since 45 00:02:12.400 --> 00:02:13.000 you guys have been in business? 46 00:02:14.600 --> 00:02:17.400 Seven figures seven Figures. It's 47 00:02:17.400 --> 00:02:20.900 more in recent times as we've grown our sales team to 48 00:02:20.900 --> 00:02:23.400 the point where we're spending six figures a 49 00:02:23.400 --> 00:02:25.800 month and Lead spend and we're seeing about 50 00:02:26.900 --> 00:02:30.100 two and a half to three times our investment. 51 00:02:29.100 --> 00:02:32.500 What was the one big game changer when 52 00:02:32.500 --> 00:02:34.000 you Incorporated digital marketing? 53 00:02:35.800 --> 00:02:36.900 qualified leads 54 00:02:37.300 --> 00:02:40.300 So how important is digital marketing in the 55 00:02:40.300 --> 00:02:42.700 MCA in alternative Finance world right now? 56 00:02:43.600 --> 00:02:44.900 It's essential you. 57 00:02:45.600 --> 00:02:48.000 Will really have trouble in the 58 00:02:48.500 --> 00:02:52.200 long term growing out and SMB financing 59 00:02:51.200 --> 00:02:54.800 brokerage. If you 60 00:02:54.800 --> 00:02:59.200 don't have a robust digital 61 00:02:57.200 --> 00:03:00.400 marketing strategy in 62 00:03:00.400 --> 00:03:02.600 place how much money should someone put aside for digital marketing? 63 00:03:03.700 --> 00:03:06.700 So what I would say to someone 64 00:03:06.700 --> 00:03:09.600 watching this would be how many 65 00:03:09.600 --> 00:03:12.900 weeds qualified leads. Do you 66 00:03:12.900 --> 00:03:15.800 want to route to your sales team on 67 00:03:15.800 --> 00:03:19.000 a daily basis? My belief is that a 68 00:03:18.200 --> 00:03:20.600 golden number would be somewhere between 69 00:03:22.200 --> 00:03:25.800 8 to 12 qualified leads predict. So that's 70 00:03:25.800 --> 00:03:28.500 what we base everything on so so eight to 71 00:03:28.500 --> 00:03:29.700 12 qualify leads for every 72 00:03:30.700 --> 00:03:33.500 person every sales manager. Okay on the 73 00:03:33.500 --> 00:03:34.600 team. So let's say you have 74 00:03:35.700 --> 00:03:38.300 20 sales managers around that eight to twelve 75 00:03:38.300 --> 00:03:41.300 number out to 10 so you basically want 76 00:03:41.300 --> 00:03:44.200 300 qualified leads and how am I coming in per day? 77 00:03:44.700 --> 00:03:47.800 How much money should one have allocated for digital marketing? 78 00:03:48.900 --> 00:03:51.800 I would say for a small team have 79 00:03:51.800 --> 00:03:54.400 about 25,000 allocated to 80 00:03:54.400 --> 00:03:57.400 it initially try to create 81 00:03:57.400 --> 00:04:00.900 Roi from that 25,000 and just scale 82 00:04:00.900 --> 00:04:04.500 it up month to month and hopefully eventually have 83 00:04:03.500 --> 00:04:06.400 a six figure budget that 84 00:04:06.400 --> 00:04:09.100 you're able to allocate across 15 to 20 sales reps. 85 00:04:09.100 --> 00:04:12.600 What platforms tools would you say kind of 86 00:04:12.600 --> 00:04:15.600 created this positive return 87 00:04:15.600 --> 00:04:16.300 on investment? 88 00:04:17.100 --> 00:04:20.400 So the first thing the the 89 00:04:20.400 --> 00:04:23.800 groundwork that I would lay the foundation to 90 00:04:23.800 --> 00:04:27.100 a successful digital marketing strategy would 91 00:04:26.100 --> 00:04:29.100 be a robust CRM system to be 92 00:04:29.100 --> 00:04:34.500 able to Market successfully remarket nurture 93 00:04:32.500 --> 00:04:36.200 lead flow manage 94 00:04:35.200 --> 00:04:38.500 weed successfully calculate Roi. So 95 00:04:38.500 --> 00:04:41.800 what would you say is the best digital 96 00:04:41.800 --> 00:04:44.800 marketing platform out there Google AdWords is 97 00:04:47.500 --> 00:04:50.600 probably the most essential digital marketing 98 00:04:50.600 --> 00:04:51.200 platform. 99 00:04:53.100 --> 00:04:56.500 that a company starting off could use what 100 00:04:56.500 --> 00:04:59.300 are the main things that you should be focusing on when it 101 00:04:59.300 --> 00:05:02.100 comes to digital marketing if you're starting a business, so 102 00:05:03.800 --> 00:05:05.500 managing a budget effectively 103 00:05:06.400 --> 00:05:08.900 is key building a 104 00:05:09.900 --> 00:05:13.200 CRM that helps you manage that 105 00:05:13.200 --> 00:05:16.400 budget and maximize your Roi and 106 00:05:16.400 --> 00:05:19.400 optimize it I've learned enough in the time that I've 107 00:05:19.400 --> 00:05:22.700 hired a digital marketing expert to help me understand all 108 00:05:22.700 --> 00:05:25.600 of this stuff and be able to direct and and 109 00:05:25.600 --> 00:05:29.700 understand pain points effectively building 110 00:05:29.700 --> 00:05:32.400 effective. Roi and 111 00:05:32.400 --> 00:05:36.300 Lead analysis reporting is as stressing 112 00:05:35.300 --> 00:05:38.100 super important to this. Give me 113 00:05:38.100 --> 00:05:43.200 an example when digital marketing went wrong for your business pre-sales 114 00:05:41.200 --> 00:05:44.300 for us. We launched a 115 00:05:44.300 --> 00:05:45.200 few campaigns that 116 00:05:47.200 --> 00:05:50.500 I was attempting to manage myself and without the 117 00:05:50.500 --> 00:05:53.800 guidance of an expert without the proper Roi reporting 118 00:05:53.800 --> 00:05:54.100 we 119 00:05:55.400 --> 00:05:58.300 Probably lost upwards of 50 Grand on those efforts. How do you not 120 00:05:58.300 --> 00:06:02.400 waste money in this whole process? Whoa, because obviously 121 00:06:01.400 --> 00:06:04.200 everyone really end up end up wasting money. 122 00:06:04.200 --> 00:06:07.200 It's it's part of the process, but that's what I was saying about. 123 00:06:09.300 --> 00:06:13.900 making sure your Roi reports are solid understanding 124 00:06:12.900 --> 00:06:15.600 where in your 125 00:06:15.600 --> 00:06:18.400 media spend your digital marketing spend you might 126 00:06:18.400 --> 00:06:19.400 have wasted money and 127 00:06:20.500 --> 00:06:23.900 basically learned from from those Roi reports 128 00:06:23.900 --> 00:06:25.400 and say hey, maybe we 129 00:06:26.700 --> 00:06:29.500 pumped money into this group of keywords that 130 00:06:29.500 --> 00:06:32.800 aren't working out for us. Let's retool those 131 00:06:32.800 --> 00:06:35.700 and and focus our money where 132 00:06:35.700 --> 00:06:38.200 we're actually seeing an Roi one. 133 00:06:38.200 --> 00:06:41.500 Is it the right time to start pulling the plug? What are like the the red flags 134 00:06:41.500 --> 00:06:44.700 that you look at and you're like, right this isn't working. What 135 00:06:44.700 --> 00:06:47.400 does that look like again? It goes back to the idea 136 00:06:47.400 --> 00:06:50.400 of creating a business plan. Not only do you create a business plan. But 137 00:06:50.400 --> 00:06:53.900 when you add a tool or you add a 138 00:06:53.900 --> 00:06:56.600 lead channel that you're putting aside 139 00:06:56.600 --> 00:06:59.700 of budget for did that have the 140 00:06:59.700 --> 00:07:02.000 intended results that you're looking for and you need 141 00:07:02.100 --> 00:07:05.500 to write those things down. And what would you say to the guy that things 142 00:07:05.500 --> 00:07:08.500 he's a marketing expert and he's also a business owner and 143 00:07:08.500 --> 00:07:11.700 he's also the one making cold calls and he's doing everything. Well. 144 00:07:11.700 --> 00:07:14.200 What I would say to that person is if you 145 00:07:14.200 --> 00:07:17.200 want to be a CEO of successful company and build out 146 00:07:17.200 --> 00:07:20.300 a company you have to delegate if you could go back and do anything 147 00:07:20.300 --> 00:07:22.800 different. What would you do I would have 148 00:07:24.400 --> 00:07:27.100 focused on building our 149 00:07:29.900 --> 00:07:33.100 referral base earlier on 150 00:07:32.100 --> 00:07:35.800 and while we've built 151 00:07:35.800 --> 00:07:36.300 out a pretty 152 00:07:37.300 --> 00:07:40.700 robust referral base in the last year year and 153 00:07:40.700 --> 00:07:43.500 a half at something that I think looking back 154 00:07:43.500 --> 00:07:46.100 is something that I would have wanted to focus on 155 00:07:46.100 --> 00:07:49.100 earlier in our development, but you know 156 00:07:50.400 --> 00:07:52.500 Can't be everywhere at once can't do everything right so. 157 00:07:55.300 --> 00:07:58.300 Focusing on it now and and you know building it up pretty 158 00:07:58.300 --> 00:08:01.100 nicely. But yeah, that would be I would 159 00:08:01.100 --> 00:08:04.500 say again for people watching this while you're scaling 160 00:08:04.500 --> 00:08:07.800 your digital marketing efforts, make sure to also Target. 161 00:08:08.700 --> 00:08:11.300 long-standing valuable referral Partners early 162 00:08:11.300 --> 00:08:11.600 on 163 00:08:12.400 --> 00:08:15.200 So Mosaic, thank you so much for joining us. Thanks for having me General 164 00:08:15.200 --> 00:08:18.200 problem. I really appreciate it. No problem. And thank you probably advice. I know people 165 00:08:18.200 --> 00:08:21.300 out there gonna love this. I'm happy to offer it anytime.