- This file was automatically generated by VIMEO 1 00:00:00.200 --> 00:00:03.500 We have a story on our website. It is really just a summary of 2 00:00:03.500 --> 00:00:06.100 guidance, provided by the cfpb. If you've 3 00:00:06.100 --> 00:00:09.300 been following the cfpb. The director is Rohit, Chopra and he 4 00:00:09.300 --> 00:00:12.300 does not mess around. He's going after everyone. He uses very 5 00:00:12.300 --> 00:00:16.000 strong language. They just they just suit MoneyGram. They 6 00:00:15.200 --> 00:00:19.200 just went after TransUnion. He he 7 00:00:18.700 --> 00:00:21.800 he literally takes 8 00:00:21.800 --> 00:00:24.800 things almost personal. If you read some 9 00:00:24.800 --> 00:00:27.400 of his commentary about the action that 10 00:00:27.400 --> 00:00:29.400 the agency itself has taken. 11 00:00:30.200 --> 00:00:33.200 And now, we're seeing a guidance or statement put out 12 00:00:33.200 --> 00:00:36.700 by them. Warning people, not to post fake reviews 13 00:00:36.700 --> 00:00:39.100 about your own products and services. So 14 00:00:39.100 --> 00:00:42.600 essentially, he says, like fake reviews about yourself online 15 00:00:42.600 --> 00:00:45.900 may result in significant penalties, may 16 00:00:45.900 --> 00:00:48.900 result in significant penalties. Yeah. He's talking about 17 00:00:48.900 --> 00:00:51.300 fines being sued and and so 18 00:00:51.300 --> 00:00:54.400 forth and he did provide some guidance. He 19 00:00:54.400 --> 00:00:58.000 referred to something that the FTC had 20 00:00:57.500 --> 00:00:59.800 said he did refer to 21 00:01:00.200 --> 00:01:03.300 Some case law or at least some case law that the FTC had 22 00:01:03.300 --> 00:01:06.100 establish and it was kind of 23 00:01:06.100 --> 00:01:09.300 a wake-up call for me because I think a lot of 24 00:01:09.300 --> 00:01:12.300 us go into reading of 25 00:01:12.300 --> 00:01:15.100 reviews about anything. Now, with the degree of skepticism you 26 00:01:15.100 --> 00:01:18.200 trying in your mind to weed out the ones that are probably fake like, 27 00:01:18.200 --> 00:01:21.400 if you're going and you're looking up a restaurant to eat at and 28 00:01:21.400 --> 00:01:24.300 you have, you have eight that are terrible. And 29 00:01:24.300 --> 00:01:27.200 you have one is like best restaurant ever. You're like, 30 00:01:27.200 --> 00:01:29.800 okay probably written by the owner, right? Yeah, is what you're 31 00:01:29.900 --> 00:01:32.100 Yeah. Yeah, but, but I 32 00:01:32.100 --> 00:01:35.800 will say this, I number one, I did. I 33 00:01:35.800 --> 00:01:38.600 did not have any knowledge that, you 34 00:01:38.600 --> 00:01:41.600 know, this would be like, significant penalties 35 00:01:41.600 --> 00:01:44.300 like significant penalties. Like this is, this 36 00:01:44.300 --> 00:01:47.700 is like, they're not it's illegal. Yes. Again, it's a lie. I 37 00:01:47.700 --> 00:01:51.100 little in my mind according according to them, my 38 00:01:50.100 --> 00:01:53.200 mind. It was always like a slap on the wrist. Like, you'll get banned from 39 00:01:53.200 --> 00:01:56.200 website or aren't like, they find out or even writing something about 40 00:01:56.200 --> 00:01:59.100 yourself. You know, I think was gonna 41 00:01:59.100 --> 00:01:59.800 be this big of 42 00:02:00.500 --> 00:02:03.100 Deal. Yeah, and I think a lot of people think that way, you 43 00:02:03.100 --> 00:02:06.100 know, they think they can, you know, you could, it's so easy. We talked about, you can create your own 44 00:02:06.100 --> 00:02:10.300 do name like very quickly. You can write testimonials 45 00:02:09.300 --> 00:02:12.200 to like, you know, beef it up if 46 00:02:12.200 --> 00:02:15.700 you need to and it's so easy to manipulate things like that, 47 00:02:15.800 --> 00:02:19.300 but it's significant. It's 48 00:02:18.400 --> 00:02:21.600 you get in big trouble for it. That's 49 00:02:21.600 --> 00:02:24.300 what caught me off guard. That you just did not get a slap on 50 00:02:24.300 --> 00:02:27.700 the wrist that they actually like you can legally 51 00:02:27.700 --> 00:02:29.500 get into some serious trouble. 52 00:02:29.900 --> 00:02:32.400 Versus just being banned from a website. Yeah. Well, 53 00:02:32.400 --> 00:02:35.500 we're talking here in the context of financial service companies 54 00:02:35.500 --> 00:02:38.700 that are providing a financial product or service. That's 55 00:02:38.700 --> 00:02:42.000 kind of the that's the realm of the cfpb operates 56 00:02:41.800 --> 00:02:44.300 in. I think he 57 00:02:44.300 --> 00:02:48.300 kind of the director kind of established that consumers. 58 00:02:47.400 --> 00:02:50.400 Have a I 59 00:02:50.400 --> 00:02:54.600 guess a a relative. They 60 00:02:54.600 --> 00:02:57.200 have a kind of like a 61 00:02:57.200 --> 00:02:59.600 relative Baseline to believe on the 62 00:02:59.900 --> 00:03:02.300 Is that they read that 63 00:03:02.300 --> 00:03:05.900 they should be able to believe to the ones that they read, 64 00:03:05.900 --> 00:03:08.700 especially when it comes to a product or service. And 65 00:03:08.700 --> 00:03:11.200 so, there were a few examples of reviews that 66 00:03:11.200 --> 00:03:14.700 would be considered unlawful. And that is, if you write 67 00:03:14.700 --> 00:03:17.200 your own fake reviews and you're 68 00:03:17.200 --> 00:03:20.100 like, okay sure, but then it also went on 69 00:03:20.100 --> 00:03:23.300 to say, if your employees are writing fake 70 00:03:23.300 --> 00:03:26.000 reviews on behalf of the company, you know, 71 00:03:26.100 --> 00:03:29.600 we may be giving rave reviews about products and services without 72 00:03:29.900 --> 00:03:32.500 Disclosing that they are in fact employees if 73 00:03:32.500 --> 00:03:36.000 they're posing as customers of the product and service that 74 00:03:35.300 --> 00:03:39.100 could be unlawful. Yeah that 75 00:03:38.300 --> 00:03:41.700 again that that's 76 00:03:41.700 --> 00:03:44.700 like it. It's serious. There was another was another crazier. 77 00:03:44.700 --> 00:03:47.600 One God the crazier one. Was that 78 00:03:47.700 --> 00:03:51.100 if you allow people to give you reviews and 79 00:03:50.100 --> 00:03:53.700 you post only the good ones and 80 00:03:53.700 --> 00:03:56.200 you don't show the bad ones. You got that could 81 00:03:56.200 --> 00:03:59.200 be a local but let us but let's say I'd like to get some 82 00:03:59.200 --> 00:03:59.800 tests. Hey, 83 00:04:00.300 --> 00:04:03.300 We'd love to have your feedback. It will be posted on the website. So 84 00:04:03.300 --> 00:04:07.000 people say, once you people say the product was great. Bunch 85 00:04:06.200 --> 00:04:09.100 of people say the product was bad. You're like, well, we'll take the 86 00:04:09.100 --> 00:04:12.500 good ones or turn them into testimonials will put an extra product and 87 00:04:12.500 --> 00:04:15.300 then the cfpb is saying, no, no. No, you 88 00:04:15.300 --> 00:04:18.400 can't, you can't hand pick the ones you want, but I will sit 89 00:04:18.400 --> 00:04:21.900 but who wants a like if you get a good review, 90 00:04:21.900 --> 00:04:24.300 a good testimony, whatever you want to call it. Who wants 91 00:04:24.300 --> 00:04:27.600 to put bad ones up? No one probably, probably no 92 00:04:27.600 --> 00:04:29.600 one. But the implication was 93 00:04:29.900 --> 00:04:32.200 that you can't do that. Do that. That if you're going 94 00:04:32.200 --> 00:04:35.800 to show them, you have to show them or everything. Otherwise, it's unlawful 95 00:04:35.100 --> 00:04:38.100 again. We've said it 96 00:04:38.100 --> 00:04:41.600 many times. We are not the authorities, the legal authorities. We're 97 00:04:41.600 --> 00:04:45.100 just communicating, what's being said, the cfpb, director 98 00:04:44.100 --> 00:04:47.600 of means business. He has taken a lot 99 00:04:47.600 --> 00:04:50.700 of very active steps recently. I 100 00:04:50.700 --> 00:04:54.200 get that it's consumer-focused. However, they 101 00:04:54.200 --> 00:04:58.100 do have an appetite for things on the commercial side. Plus 102 00:04:57.100 --> 00:04:59.500 they also referred to 103 00:04:59.900 --> 00:05:02.400 Actions, that the Federal Trade Commission 104 00:05:02.400 --> 00:05:05.200 had taken and it could be something to consider if 105 00:05:05.200 --> 00:05:08.600 the FTC where to examine. Yeah, but 106 00:05:08.700 --> 00:05:11.200 say this particular industry. Yeah, you say, well, 107 00:05:11.200 --> 00:05:15.100 the cfpb's consumer don't need to worry. The FTC has 108 00:05:14.100 --> 00:05:17.600 control over the commercial side of 109 00:05:17.600 --> 00:05:20.500 finance. And so if the cfpb is saying, 110 00:05:20.200 --> 00:05:23.300 you can't do this and they're citing 111 00:05:23.300 --> 00:05:26.300 the FTC. I think it's important that everyone just 112 00:05:26.300 --> 00:05:29.500 be aware. Yeah. That if you're like, well, I'm 113 00:05:29.500 --> 00:05:29.800 just gonna 114 00:05:29.900 --> 00:05:32.400 Going to start my company set myself up 115 00:05:32.400 --> 00:05:35.200 with a thousand fake good reviews, and I'll be off to 116 00:05:35.200 --> 00:05:38.300 the races because it you know, how else you gonna get your name out there. Yeah, 117 00:05:38.300 --> 00:05:41.700 you need to you need to have some kind of record. You Know. Jack record online 118 00:05:41.700 --> 00:05:44.300 and we only customers yet. So we'll leave, we'll leave a thousand fake 119 00:05:44.300 --> 00:05:47.100 reviews. Talk about how awesome we are and then hopefully we'll 120 00:05:47.100 --> 00:05:50.100 get some real ones, you know, down the line. You could, you could be 121 00:05:50.100 --> 00:05:53.400 at risk. That's, that's all that we're saying. Yeah, scare anybody. No, definitely 122 00:05:53.400 --> 00:05:56.200 not. But it's good. It's something really good to know especially if 123 00:05:56.200 --> 00:05:59.700 you're going to start up your own business because like you said, you need 124 00:05:59.900 --> 00:06:02.100 Momentum. You need like you need something to kind 125 00:06:02.100 --> 00:06:05.400 of get yourself going because when you when you're just starting 126 00:06:05.400 --> 00:06:08.400 off, the reality is it's like you can give people your 127 00:06:08.400 --> 00:06:11.100 information and they're going to look for the reviews. And if 128 00:06:11.100 --> 00:06:14.400 you have none - they all this company, the scam, right? 129 00:06:14.400 --> 00:06:17.100 So yeah, it's hard for you to say. Well, we don't have 130 00:06:17.100 --> 00:06:20.300 any reviews because you would be our first customer, right? Nobody 131 00:06:20.300 --> 00:06:23.300 wants. Nobody wants to be 21 to get a customer. That's like, all 132 00:06:23.300 --> 00:06:26.500 right, I'll just, I'll just go to someone who has mixed reviews versus someone 133 00:06:26.500 --> 00:06:29.200 who's never sold a product or service. What would you do? What would 134 00:06:29.200 --> 00:06:29.700 you personally? 135 00:06:29.800 --> 00:06:32.100 Go to someone that has mixed reviews versus someone that has no 136 00:06:32.100 --> 00:06:35.100 reviews. Yeah. Okay, good. What if they told you? Hey, 137 00:06:35.100 --> 00:06:39.000 is your my first guy? Would you still be like, it? 138 00:06:38.200 --> 00:06:42.800 Really depends on what it is? I might be interested. But 139 00:06:42.800 --> 00:06:45.700 at the same time might be like, I'd rather have someone who's. Well, 140 00:06:45.700 --> 00:06:48.600 seasoned Haddix has had the experience, 141 00:06:48.600 --> 00:06:51.400 the good in the bad. Yeah, and it's, hopefully hopefully doing whatever 142 00:06:51.400 --> 00:06:54.800 it takes to create a better and more improved, customer experience, and 143 00:06:54.800 --> 00:06:58.000 hopefully, I'm the customer that gets the good one version. 144 00:06:57.200 --> 00:06:59.400 Let me ask you, is what 145 00:06:59.900 --> 00:07:02.300 Do you speculate when you see online that someone 146 00:07:02.300 --> 00:07:05.400 has all good reviews, do you speculate at all? 147 00:07:05.700 --> 00:07:08.800 Yeah, I'm like I was probably fake. Okay, so you do speculate. 148 00:07:08.200 --> 00:07:11.300 Okay, every time I reviews I 149 00:07:11.300 --> 00:07:14.500 always try to think which ones in the pink ones. Okay, every time every time 150 00:07:14.900 --> 00:07:17.400 apparently that exercise is something 151 00:07:17.400 --> 00:07:20.600 that, you know, that the legal authorities are trying 152 00:07:20.600 --> 00:07:23.900 to minimize that we shouldn't have to go in and 153 00:07:23.900 --> 00:07:26.400 try to be detectives. Yeah. And determine which 154 00:07:26.400 --> 00:07:29.100 ones are fake. Which one's the real? Because honestly, I 155 00:07:29.100 --> 00:07:29.700 have made choices. 156 00:07:29.800 --> 00:07:32.200 Choices based upon what I've read. Yeah. 157 00:07:32.200 --> 00:07:35.600 Absolutely. I really wanted to eat here. And 158 00:07:35.900 --> 00:07:38.100 I don't know if these reviews are you doing a customer or 159 00:07:38.100 --> 00:07:41.800 if it's their competitor? Yeah, leaving that bad reviews, but 160 00:07:41.800 --> 00:07:44.800 you know, I will say this, especially 161 00:07:44.800 --> 00:07:47.400 for things like Airbnb restaurant. So even like simple 162 00:07:47.400 --> 00:07:50.400 Services one for me, one bad 163 00:07:50.400 --> 00:07:53.600 review. I'm like, I'm 164 00:07:53.600 --> 00:07:56.100 not going to go into that but then but then I kind of look at the 165 00:07:56.100 --> 00:07:59.500 context of that bad review and then I start seeing if anything else adds 166 00:07:59.500 --> 00:07:59.700 up. 167 00:08:00.200 --> 00:08:03.400 And then I kind of look at the whole big picture, like this person was like, 168 00:08:03.400 --> 00:08:06.600 I look at the date and I play detective. Hardcore on my Gayo. 169 00:08:06.900 --> 00:08:09.600 This has this day, like, all right, like it's exhausting doing 170 00:08:09.600 --> 00:08:12.100 that it is and then I click on the purchase profile. I don't like, I 171 00:08:12.100 --> 00:08:15.400 like, who is this person? Hmm. It 172 00:08:15.400 --> 00:08:18.100 is exhausting. But then you said, this is good to 173 00:08:18.100 --> 00:08:21.500 know. If you're just starting a business. You can't just again. 174 00:08:21.500 --> 00:08:24.100 I thought it was just a slap on the wrist. And that's it. And you 175 00:08:24.100 --> 00:08:27.400 get banned for the website for a couple days and called it. You know, you go back 176 00:08:27.800 --> 00:08:29.900 but it couldn't be yeah. Illegal. 177 00:08:30.400 --> 00:08:33.400 Tivity. It is. Yeah, very very good to know. They're very 178 00:08:33.400 --> 00:08:33.700 good already.