00:00.480 --> 00:03.480 Sean Murray: And might I say, as someone who spent three years in 00:03.480 --> 00:06.750 the trenches as a broker myself actually it was a long time ago 00:06.750 --> 00:13.560 now, but I stand firmly behind the industry's salespeople, they 00:13.560 --> 00:16.530 are ultimately the spokespeople for all the products and 00:16.530 --> 00:19.380 services that are being discussed in this room. And 00:19.380 --> 00:23.910 beyond. You could be in any part of the ecosystem, you could be 00:23.910 --> 00:26.340 intact, you could be in leads you could be in underwriting 00:26.340 --> 00:29.400 could be in collections, but at the end of the day, the people 00:29.400 --> 00:32.730 that are interfacing with the customer are, they're the ones 00:32.730 --> 00:35.550 that are going to represent the product and reflect on everybody 00:35.550 --> 00:40.080 else in the room. That means we should not only recognize their 00:40.080 --> 00:43.890 value, but as an industry we should also do everything we can 00:44.160 --> 00:48.510 to equip them with the right tools and resources to present 00:48.510 --> 00:50.220 us all in the best light