1 00:00:00,480 --> 00:00:03,480 Sean Murray: And might I say, as someone who spent three years in 2 00:00:03,480 --> 00:00:06,750 the trenches as a broker myself actually it was a long time ago 3 00:00:06,750 --> 00:00:13,560 now, but I stand firmly behind the industry's salespeople, they 4 00:00:13,560 --> 00:00:16,530 are ultimately the spokespeople for all the products and 5 00:00:16,530 --> 00:00:19,380 services that are being discussed in this room. And 6 00:00:19,380 --> 00:00:23,910 beyond. You could be in any part of the ecosystem, you could be 7 00:00:23,910 --> 00:00:26,340 intact, you could be in leads you could be in underwriting 8 00:00:26,340 --> 00:00:29,400 could be in collections, but at the end of the day, the people 9 00:00:29,400 --> 00:00:32,730 that are interfacing with the customer are, they're the ones 10 00:00:32,730 --> 00:00:35,550 that are going to represent the product and reflect on everybody 11 00:00:35,550 --> 00:00:40,080 else in the room. That means we should not only recognize their 12 00:00:40,080 --> 00:00:43,890 value, but as an industry we should also do everything we can 13 00:00:44,160 --> 00:00:48,510 to equip them with the right tools and resources to present 14 00:00:48,510 --> 00:00:50,220 us all in the best light