1 00:00:00.000 --> 00:00:03.630 Sean Murray: We have a story up on our site today and it's about 2 00:00:03.750 --> 00:00:08.850 using Siri and Alexa in the financial world. 3 00:00:09.660 --> 00:00:14.850 Johny Fernandez: I read this a little bit of what you posted. 4 00:00:14.850 --> 00:00:17.880 But you asked Alexa a very important question. 5 00:00:17.930 --> 00:00:21.110 Sean Murray: I did. So this was unprompted. It wasn't for the 6 00:00:21.110 --> 00:00:25.070 story. I forget how it came up. Okay. I think what happened was, 7 00:00:25.430 --> 00:00:28.730 I was at home and I asked a question that I did not think 8 00:00:28.730 --> 00:00:32.270 Alexa would be able to answer question something, it was 9 00:00:32.270 --> 00:00:35.810 something. It was like it was something complex. Okay. Almost 10 00:00:35.810 --> 00:00:42.500 asking in jest. Okay. Right. And it gave, a very detailed, long 11 00:00:42.500 --> 00:00:47.690 answer. And I was like, what? Like, okay, that's way more than 12 00:00:47.690 --> 00:00:50.810 I expected out of this device, which I'm really I really use it 13 00:00:50.810 --> 00:00:57.830 for music for the lights. Yeah. The temperature, okay. But not a 14 00:00:57.830 --> 00:01:01.460 whole lot more. Occasionally. I have used it for like, online 15 00:01:01.460 --> 00:01:06.740 shopping, like getting groceries to my Amazon fresh cart. But 16 00:01:06.740 --> 00:01:09.860 what and so then I said, How much more did Alexa know here 17 00:01:09.890 --> 00:01:13.280 that really threw me off. So I said, Alexa, what is deBanked? 18 00:01:14.540 --> 00:01:18.170 And I expected obviously, to get no answer. Right? Like sorry, 19 00:01:18.260 --> 00:01:22.040 you know, you know, please try again, or whatever. But instead, 20 00:01:22.040 --> 00:01:25.730 it's instead, Alexa said deBanked is your guide to the 21 00:01:25.730 --> 00:01:30.140 non bank finance universe. And I was like, what? How do they know 22 00:01:30.140 --> 00:01:34.490 that? I had nothing to do with that. No one here in the office 23 00:01:34.520 --> 00:01:37.730 had anything to do with putting that information into the Alexa 24 00:01:37.730 --> 00:01:40.460 knowledge base. And I was just like, whoa. 25 00:01:40.760 --> 00:01:43.610 Johny Fernandez: Do you? Do you talk about work at home? 26 00:01:45.020 --> 00:01:47.600 Sean Murray: Do I talk about work? Yeah. I mean, obviously, 27 00:01:47.600 --> 00:01:49.910 to some extent I talk about work. It's not from that it 28 00:01:49.910 --> 00:01:52.760 wasn't listening to it's not from that it's not from that 29 00:01:53.240 --> 00:01:55.910 Johny Fernandez: Also do you like maybe picked up? You know, 30 00:01:55.910 --> 00:01:59.120 things that you've searched on your connected devices? 31 00:01:59.540 --> 00:02:02.570 Sean Murray: Maybe but it gave, it gave a very definitive 32 00:02:02.600 --> 00:02:07.280 answer. Okay. And it wasn't like I had no idea where this info 33 00:02:07.280 --> 00:02:10.460 came from. It's clear that they got it from our it's clear that 34 00:02:10.490 --> 00:02:12.290 Alexa got it from our website. 35 00:02:12.780 --> 00:02:16.530 Johny Fernandez: So your telling me is Alexa goes on deBanked.com 36 00:02:17.380 --> 00:02:20.860 Sean Murray: It had to have gone it obviously had an internet 37 00:02:20.860 --> 00:02:25.420 spider, go to our site, because it read a line from our About As 38 00:02:25.420 --> 00:02:28.060 page. That's where that information came from. I'm like 39 00:02:28.180 --> 00:02:30.970 that exact phrase. I think that's a tagline we've certainly 40 00:02:30.970 --> 00:02:35.920 used. It's on our About Us page. So Alexa had an internet crawler 41 00:02:35.920 --> 00:02:38.890 internet spider go on site, pull that information. And if you ask 42 00:02:38.890 --> 00:02:41.800 Alexa, what is deBanked? Now I'm assuming everyone's Alexa is 43 00:02:41.800 --> 00:02:44.380 giving the same answer. Maybe I'm completely wrong. But when I 44 00:02:44.380 --> 00:02:48.310 asked the question, it read back to me exactly what deBanked was, 45 00:02:48.340 --> 00:02:53.020 as its defined on our website. That really surprised me. That 46 00:02:53.020 --> 00:02:55.570 was a whole separate thing that I was never even going to talk 47 00:02:55.570 --> 00:02:59.380 about here. The reason that is coming up is that this company 48 00:02:59.380 --> 00:03:04.990 called Smarter Loans, they're a Canadian, FinTech, loan and 49 00:03:05.380 --> 00:03:10.030 directory marketplace. They put out their annual FinTech report, 50 00:03:10.570 --> 00:03:14.230 they conduct a survey every year of people who have applied for 51 00:03:14.230 --> 00:03:18.550 online loans. And one of the questions that they asked was 52 00:03:18.700 --> 00:03:23.440 whether a person who had saw an online loan had ever asked Siri 53 00:03:23.710 --> 00:03:28.360 Alexa or another voice assistant for information about financial 54 00:03:28.360 --> 00:03:34.120 services, and 25% of them said, yes, they had. And I was like, 55 00:03:34.120 --> 00:03:38.560 Whoa, it never occurred to me to ask a financial service question 56 00:03:38.830 --> 00:03:42.370 to Siri. Yeah. Or like do you have do you have Alexa or Siri 57 00:03:42.370 --> 00:03:45.070 or what do you have here? She's right here. Yeah. Oh, Siri oh 58 00:03:45.070 --> 00:03:47.470 Siri's listening the whole time. Oh, hi, Siri. Hi. 59 00:03:47.470 --> 00:03:52.960 Johny Fernandez: Hey, Siri, how's it going? What is 60 00:03:52.990 --> 00:03:57.880 deBanked? What is deBanked? 61 00:04:02.080 --> 00:04:06.250 Sean Murray: Which funny is that it just brought up my my, my 62 00:04:06.250 --> 00:04:09.190 contact information in his phone. So that was somewhat 63 00:04:09.490 --> 00:04:13.840 somewhat helpful. But Alexa, Alexa's answer, was obviously 64 00:04:13.960 --> 00:04:17.080 better suited for all that we're talking about? It's funny that 65 00:04:17.080 --> 00:04:19.810 it brought me up. I guess I'm in your phone as like Sean 66 00:04:19.810 --> 00:04:23.680 deBanked, which is somewhat accurate pretty accurate. It is. 67 00:04:24.490 --> 00:04:31.540 But 25% of people have asked Siri or Alexa, a financial 68 00:04:31.540 --> 00:04:34.840 services question. Have you ever asked Siri Siri has Johnny ever 69 00:04:34.840 --> 00:04:38.230 asked you about financial services before? What would she 70 00:04:38.230 --> 00:04:38.530 say? 71 00:04:38.870 --> 00:04:44.210 Johny Fernandez: Hey, Siri, what is financial services? Financial 72 00:04:44.210 --> 00:04:47.270 services are the economic services provided by the finance 73 00:04:47.270 --> 00:04:47.780 industry. 74 00:04:47.900 --> 00:04:49.760 Sean Murray: Alright, so yeah, it's one thing to ask about what 75 00:04:49.760 --> 00:04:51.860 is financial services but I think I think 76 00:04:52.130 --> 00:04:54.380 Johny Fernandez: Personally on a personal level, I have never 77 00:04:54.380 --> 00:04:58.880 asked Syria or when I go to my sister's house or my parents 78 00:04:58.880 --> 00:05:03.980 house, they have Alexa, and I've never asked specifically hey, 79 00:05:04.100 --> 00:05:07.880 Alexa, you know, what is? Or like, you know, what is 80 00:05:07.910 --> 00:05:10.940 deBanked? I've never done it. Yeah, um, you know, I'm an old 81 00:05:10.940 --> 00:05:14.000 soul. So I kind of just do everything online. Yeah, I'll 82 00:05:14.000 --> 00:05:19.490 type www.google.com. Yeah, put in my, my whatever I'm looking 83 00:05:19.490 --> 00:05:23.540 for. Yeah. Well, I'll go. I'll go to deBanked. Yeah, for like, 84 00:05:23.570 --> 00:05:24.000 I hope so. Yeah, 85 00:05:24.000 --> 00:05:26.070 Sean Murray: I hope that's what you do. You're you're searching. 86 00:05:26.940 --> 00:05:30.960 Interestingly enough, in that same study, they reported that 87 00:05:31.110 --> 00:05:37.380 50s, only 57% of people who discovered the lender they were 88 00:05:37.380 --> 00:05:42.570 looking for found it through an internet search. Only 57%. So in 89 00:05:42.570 --> 00:05:47.940 the olden days, the olden days, being listed high on Google was 90 00:05:47.940 --> 00:05:51.210 the be all end all. Because if you were going to be found off 91 00:05:51.330 --> 00:05:54.600 off the internet, on the on the internet, it had to be on 92 00:05:54.600 --> 00:05:58.200 Google, right. And nowadays, there's a lot of other aspects 93 00:05:58.200 --> 00:06:02.160 to the internet that people trust. Social media had ranked 94 00:06:02.160 --> 00:06:04.680 actually pretty high, I think was like 13% of respondents said 95 00:06:04.680 --> 00:06:07.650 they discovered the lender that they ended up working with on 96 00:06:07.650 --> 00:06:10.710 social media. That's incredible. That is the first time they 97 00:06:10.710 --> 00:06:13.830 discovered them or encountered them with on social media. 98 00:06:13.900 --> 00:06:17.080 Johny Fernandez: So what that means is your social media 99 00:06:17.080 --> 00:06:19.330 presence, your internet presence, your Metaverse 100 00:06:19.330 --> 00:06:24.850 presence is important. Yes, yes, it is. Well, because that's it. 101 00:06:24.850 --> 00:06:29.980 That's it for me as someone as a millennial, yeah. Everything we 102 00:06:29.980 --> 00:06:33.790 get is I mean from the internet. Like that's, that's the first 103 00:06:34.840 --> 00:06:38.980 place of reference that we get. Yeah, that I go to. So you might 104 00:06:38.980 --> 00:06:40.090 be a little bit different. But 105 00:06:40.180 --> 00:06:42.850 Sean Murray: No, I mean, I would I do the same. I started on the 106 00:06:42.850 --> 00:06:46.570 internet for basically almost everything. Yeah, yeah. I don't 107 00:06:46.570 --> 00:06:50.410 think that you have to be, you know, young, you have to be Gen 108 00:06:50.410 --> 00:06:54.070 Z to be internet, internet first. Yeah, I know, I know. I 109 00:06:54.070 --> 00:06:56.710 know, you're like, you know, Gen X or Boomer at heart, but Boomer 110 00:06:56.710 --> 00:07:00.490 at heart, Boomer at heart. But I think a lot of people start on 111 00:07:00.490 --> 00:07:04.660 the internet. It also mentioned in this report, that's 60% of 112 00:07:04.660 --> 00:07:10.030 people would feel higher competence in working with a 113 00:07:10.030 --> 00:07:12.880 lender if they had an informational video that they 114 00:07:12.880 --> 00:07:15.940 could watch. Oh, that's interesting. Yeah, that it 115 00:07:15.940 --> 00:07:17.140 builds competency because 116 00:07:17.140 --> 00:07:19.820 Johny Fernandez: I can definitely see why. Having a 117 00:07:19.820 --> 00:07:23.240 background in broadcast television, you know, digital 118 00:07:23.240 --> 00:07:27.800 media production. I think everyone's very visual. And the 119 00:07:27.800 --> 00:07:31.250 reality is, I think, from the survey from other places that 120 00:07:31.250 --> 00:07:37.040 I've worked at the probably a little bit more than 50% of 121 00:07:37.040 --> 00:07:41.900 people, they have the reading capacity of a sixth grader. And 122 00:07:41.930 --> 00:07:45.320 that means like, just their capacity to like, absorb absorb 123 00:07:45.320 --> 00:07:49.790 knowledge, is usually visual. So that makes a lot of sense. Yeah, 124 00:07:49.820 --> 00:07:53.960 that you know, if you can see if ypu can, like, not touch it, you 125 00:07:53.960 --> 00:07:56.030 can or you kind of can touch the TV screen I guess 126 00:07:56.030 --> 00:07:57.740 Sean Murray: Well, I guess if yeah. 127 00:07:58.730 --> 00:08:01.070 Johny Fernandez: But if you can see it, it makes it more real, 128 00:08:01.100 --> 00:08:03.800 like, you know, and it's under, like, you can understand it more 129 00:08:03.800 --> 00:08:06.050 versus it's just words yeah. 130 00:08:06.210 --> 00:08:11.820 Sean Murray: It didn't it didn't mention or ask whether or not if 131 00:08:11.820 --> 00:08:13.560 there was a person present in the video, 132 00:08:13.870 --> 00:08:15.280 Johny Fernandez: I was just gonna bring that up. Because I 133 00:08:15.280 --> 00:08:18.640 think what's important is the way it's narrated, whether it's 134 00:08:18.640 --> 00:08:22.780 someone on camera or someone off camera, the verb, like the 135 00:08:22.780 --> 00:08:26.320 language that they use, you know, the verbiage all that 136 00:08:26.320 --> 00:08:30.790 matters, because people have the attention span of a fifth or 137 00:08:30.790 --> 00:08:33.670 sixth grader. Yeah. So you can't use big words, you have to 138 00:08:33.670 --> 00:08:37.060 really dumb things down and make sure they fully understand it 139 00:08:37.240 --> 00:08:40.570 and use basic English because not everyone's gone to college. 140 00:08:40.570 --> 00:08:43.810 Not everyone knows the fancy finance terms that they want 141 00:08:43.810 --> 00:08:47.140 those things broken down. Yeah. So that's a big piece of advice 142 00:08:47.140 --> 00:08:50.080 up you pay a lot of money for is that if you are making videos, 143 00:08:50.320 --> 00:08:53.170 to use simple language, because that's going to play a huge role 144 00:08:53.170 --> 00:08:57.250 in why people say and watch your videos and find you credible and 145 00:08:57.340 --> 00:08:58.630 find you trustworthy. 146 00:08:59.160 --> 00:09:01.470 Sean Murray: That's good advice. Yeah, that's really maybe we 147 00:09:01.470 --> 00:09:04.890 should simplify what we're saying. We should we try to keep 148 00:09:04.890 --> 00:09:07.380 it pretty simple. We do try to try to keep it pretty simple 149 00:09:07.380 --> 00:09:12.510 here. One thing I was a little disappointed in was that they 150 00:09:12.630 --> 00:09:16.680 did not study or did not expand further on the Siri and Alexa 151 00:09:16.680 --> 00:09:21.240 question. I wish we could know more about what type of 152 00:09:21.240 --> 00:09:25.320 financial services they asked about, or how they asked the 153 00:09:25.320 --> 00:09:28.140 question. And maybe this kind of feeds into what you were just 154 00:09:28.140 --> 00:09:33.000 saying about simplicity. But I think it's easier for someone to 155 00:09:33.000 --> 00:09:38.280 say, say out loud to themselves in a room. Yeah. What are my 156 00:09:38.280 --> 00:09:41.880 loan options? Yeah. versus going on the internet? Yeah, having 157 00:09:41.880 --> 00:09:44.190 all these banner ads. You know, if you go into Google, you're 158 00:09:44.220 --> 00:09:48.120 bombarded with ads, and you're like, landing a lender for my 159 00:09:48.120 --> 00:09:51.240 business and you had all these links. And you're like, I click 160 00:09:51.240 --> 00:09:54.300 here. I don't know if I can trust this one. Right. Yeah. And 161 00:09:54.300 --> 00:09:56.130 everyone's competing for your attention. 162 00:09:56.130 --> 00:09:58.790 Johny Fernandez: But my question is, and it's also your question 163 00:09:58.790 --> 00:10:03.470 is how how does Alexa I'm calling her she cause of the 164 00:10:03.470 --> 00:10:09.590 name? Alexa, how does she pick? The information? Like that's the 165 00:10:09.590 --> 00:10:14.240 million dollar question is like, how does she know that this 166 00:10:14.240 --> 00:10:18.500 person is legitimate? This person is trustworthy. In this 167 00:10:18.500 --> 00:10:21.950 space, like, it's like, hey, I need, you know, a lender, like, 168 00:10:21.980 --> 00:10:25.760 Alexa which lender should I use? Or Hey Siri, what lender should 169 00:10:25.760 --> 00:10:26.360 I use? 170 00:10:26.720 --> 00:10:28.910 Sean Murray: This obviously warrants a much further 171 00:10:28.910 --> 00:10:34.070 investigation. We did not have the opportunity to go and know 172 00:10:34.160 --> 00:10:37.880 and question or query all these series already giving us the 173 00:10:37.880 --> 00:10:40.400 answer. Yeah. Oh, just because she wants to catch up. She heard 174 00:10:40.400 --> 00:10:43.160 us talking so positively about Alexa. She's like, I know, I 175 00:10:43.160 --> 00:10:46.910 know, check out these, you know, these links on I found on the 176 00:10:46.910 --> 00:10:52.190 internet. But, you know, I would love to know more about exactly 177 00:10:52.190 --> 00:10:56.390 what was asked and think about the power that you can just have 178 00:10:56.390 --> 00:11:01.130 someone asking a question, what are my loan options? Or who are 179 00:11:01.130 --> 00:11:04.460 the best lenders, just saying it out loud is even easier than go 180 00:11:04.490 --> 00:11:09.350 opening, taking out your device and typing something into Google 181 00:11:09.380 --> 00:11:11.720 then just thinking about like, what do I google that gives me 182 00:11:11.720 --> 00:11:14.210 the result I want. And then Google is going to show you some 183 00:11:14.210 --> 00:11:18.140 ads on top of the organic links. You're like, hey, I just I'm 184 00:11:18.140 --> 00:11:22.040 just asking a question in my own bedroom, and I can have a voice 185 00:11:22.040 --> 00:11:24.620 spoken back to me. I think everyone out there should be 186 00:11:24.620 --> 00:11:27.500 thinking about the potential of this technology, because we've 187 00:11:27.500 --> 00:11:29.810 been talking so much about like, hey, there's a button in 188 00:11:29.810 --> 00:11:32.690 QuickBooks Right? Or, hey, there's this button in Square. 189 00:11:32.720 --> 00:11:36.080 Yeah, hey, there's DoorDash capital, right? You have all 190 00:11:36.080 --> 00:11:40.580 these different pieces of technology that business owners 191 00:11:40.580 --> 00:11:43.250 are working with. You're like, oh, the button is the be all end 192 00:11:43.250 --> 00:11:46.790 all? No, it's if you're working with the food partner, has to be 193 00:11:46.790 --> 00:11:50.510 all end all. But now imagine, it's the device that the 194 00:11:50.510 --> 00:11:53.870 business owner is speaking to, in the privacy of their own 195 00:11:53.870 --> 00:11:58.400 home, they don't even have to go on to Google, or open up 196 00:11:58.400 --> 00:12:00.620 QuickBooks to hit a button. They can just say, who's the best 197 00:12:00.620 --> 00:12:03.140 lender? I don't know what the answer. That's honestly, that's 198 00:12:03.140 --> 00:12:05.750 the part of the part of the fun part about this. I don't know 199 00:12:05.750 --> 00:12:08.150 what the answer would be. But I think it's important that 200 00:12:08.150 --> 00:12:11.660 everyone start to look into it and imagine and think about how 201 00:12:11.660 --> 00:12:15.290 do they get? How do they become the answer? Because I think 202 00:12:15.290 --> 00:12:18.530 Alexa is designed to give the answer that people seek not 203 00:12:18.530 --> 00:12:21.920 really to do you know, advertising or rankings, or I'm 204 00:12:21.920 --> 00:12:23.990 not sure how that works. You know, like I said, this is all 205 00:12:23.990 --> 00:12:27.260 this was all a surprise to me. But I think everyone out there 206 00:12:27.260 --> 00:12:30.200 should be thinking about voice assistants. And if people are 207 00:12:30.200 --> 00:12:34.370 querying them to get an answer, are you that answer? Yeah 208 00:12:35.080 --> 00:12:37.960 Johny Fernandez: It reminds a lot of there is a movie that 209 00:12:37.960 --> 00:12:42.220 came out in early 2000s, late 90s, early 2000s, it was on 210 00:12:42.460 --> 00:12:45.160 Disney Channel it's a Disney Channel Original Movie, it was 211 00:12:45.160 --> 00:12:47.710 called Smart House, and you can talk to the house and the house 212 00:12:47.710 --> 00:12:51.400 will respond, essentially where we've come. Except it's not your 213 00:12:51.400 --> 00:12:55.450 house, it's this device. But when you ask, you know, the 214 00:12:55.450 --> 00:12:58.660 device, certain questions, it would respond to you, automat it 215 00:12:58.660 --> 00:13:00.970 was like a crate. It was like, Oh, my God, this is the house of 216 00:13:00.970 --> 00:13:04.270 the future. Now we are in the future. This is 20 years later, 217 00:13:04.390 --> 00:13:07.180 and now we have it. But the quiet like the question that we 218 00:13:07.180 --> 00:13:09.970 all want to know you've been saying it is how do you get her 219 00:13:09.970 --> 00:13:12.940 to respond with your yeah, you know, your company, your 220 00:13:12.970 --> 00:13:16.720 whatever you have to offer? Because if you can figure that 221 00:13:16.720 --> 00:13:20.770 out, I mean, you're pretty much you're in for, you know, that's 222 00:13:20.770 --> 00:13:21.850 like the best type of PR 223 00:13:21.850 --> 00:13:24.452 Sean Murray: So I'm just taking off the cuff right here. I'm 224 00:13:24.515 --> 00:13:28.021 just thinking off the cuff. Right? Okay. That study also 225 00:13:28.084 --> 00:13:31.841 said that, like, I think it was only like 9%, but that 9% of 226 00:13:31.904 --> 00:13:35.723 people decided that when they had questions they asked like a 227 00:13:35.786 --> 00:13:39.417 neighbor or a friend. And there's an entire segment of the 228 00:13:39.480 --> 00:13:43.174 industry that we often talk about that is convinced and has 229 00:13:43.237 --> 00:13:46.806 seen from your own data and experience the value in being 230 00:13:46.869 --> 00:13:50.500 able to talk to the customer when they have questions that 231 00:13:50.563 --> 00:13:53.944 customers or potential customers, they want to talk to 232 00:13:54.007 --> 00:13:57.638 somebody before they go through with something their like, 233 00:13:57.701 --> 00:14:01.020 cannot be tech you have to have that that human human 234 00:14:01.050 --> 00:14:02.970 Johny Fernandez: Yeah, human interaction, but I have to 235 00:14:02.970 --> 00:14:06.030 someone but I think that's that's for everything. Because 236 00:14:06.030 --> 00:14:09.060 at the end of the day, in my mind, this is Johnny Fernandez 237 00:14:09.060 --> 00:14:13.950 is like Boomer millennial mind. You know, the internet is great. 238 00:14:14.580 --> 00:14:16.920 You know, the references or resources that you can get 239 00:14:16.920 --> 00:14:19.800 online is great. But if I had a question, I would love to talk 240 00:14:19.800 --> 00:14:24.180 to you in person, just just like a level of security to make sure 241 00:14:24.180 --> 00:14:27.120 like, hey, like, is this guy really good? Or is this company 242 00:14:27.120 --> 00:14:30.210 really good? And there's something that the internet will 243 00:14:30.210 --> 00:14:33.630 never like, the internet is great, but I think like we've 244 00:14:33.630 --> 00:14:36.330 seen and stories that you've done, anyone can put anything 245 00:14:36.330 --> 00:14:39.450 online. But there's something about like a human connection 246 00:14:39.450 --> 00:14:40.230 that you're like, alright, 247 00:14:40.330 --> 00:14:42.910 Sean Murray: So hear me out. I didn't get to I didn't get I'm 248 00:14:42.910 --> 00:14:44.920 Johny Fernandez: Sorry. I got kind of excited the good 249 00:14:46.280 --> 00:14:48.560 Sean Murray: Is it the human element, okay, or is it the 250 00:14:48.560 --> 00:14:53.600 talking to someone? Because what if that person sees the 251 00:14:53.600 --> 00:14:55.880 information or gets the information now wants to talk to 252 00:14:55.880 --> 00:14:58.610 someone about it and who are they talking to? They start 253 00:14:58.610 --> 00:15:03.380 talking to Alexa about it and Alexa has given them the answers 254 00:15:03.410 --> 00:15:07.310 and feedback. So they're still talking to someone. The question 255 00:15:07.310 --> 00:15:10.850 becomes, is it just about talking to someone and hearing 256 00:15:10.850 --> 00:15:13.100 it verbally and getting the answers the information they 257 00:15:13.100 --> 00:15:14.960 feel comfortable with? Or did they actually have to be a 258 00:15:14.960 --> 00:15:18.800 physical human being? I think, I think this is just me talking 259 00:15:18.800 --> 00:15:21.680 off the cuff. This could be one of those things where we play 260 00:15:21.680 --> 00:15:25.940 such a high value on the human connection and customers wanting 261 00:15:25.940 --> 00:15:31.040 to talk to someone, I think, and I would have to bet that Amazon 262 00:15:31.040 --> 00:15:33.740 has already thought this through that that someone that they 263 00:15:33.740 --> 00:15:39.530 could talk to, will be Alexa. So I want to talk to someone. 264 00:15:40.160 --> 00:15:41.930 That's, that's someone who's gonna be the device in their 265 00:15:41.930 --> 00:15:45.770 house. And they're gonna provide all the answers that they want, 266 00:15:45.770 --> 00:15:48.440 and you don't need the human anymore. They will get the human 267 00:15:48.440 --> 00:15:51.260 experience, but from the device, they talked to that with 268 00:15:51.260 --> 00:15:54.290 somebody that had a little bit chat with something they trust 269 00:15:54.350 --> 00:15:58.040 in the comfort of their own home. Think about it. 270 00:16:02.410 --> 00:16:05.050 Johny Fernandez: We are, we are in the future at this point. 271 00:16:05.080 --> 00:16:09.970 That's you're describing that movie smart house. Oh, that part 272 00:16:09.970 --> 00:16:12.640 of the movie. Okay. Yeah, they have a relationship with a 273 00:16:12.640 --> 00:16:13.030 house. 274 00:16:13.090 --> 00:16:15.070 Sean Murray: I feel like this. It sounds like almost like a 2am 275 00:16:15.070 --> 00:16:16.330 conversation. Yeah. 276 00:16:17.320 --> 00:16:18.190 Johny Fernandez: But in the movie, you have this 277 00:16:18.190 --> 00:16:23.500 relationship with the house and like the house like it's just a 278 00:16:23.500 --> 00:16:27.160 very weird movie, but it's not because where we live in now. 279 00:16:27.190 --> 00:16:31.450 Yeah. It's a what we're living in now. It's literally like, you 280 00:16:31.450 --> 00:16:34.540 know, the house takes care of that. They don't have a mom in 281 00:16:34.540 --> 00:16:37.090 the movie The premises? Yeah, mom. So the house is like their 282 00:16:37.090 --> 00:16:40.120 mom. And like they the house cleans up for them. And the 283 00:16:40.120 --> 00:16:43.960 house does everything for them. And the house isn't real. But 284 00:16:43.960 --> 00:16:45.820 something happens and then like the house becomes real but 285 00:16:45.820 --> 00:16:50.680 anyways, but as a real but it's like it's like it takes care of 286 00:16:50.680 --> 00:16:57.460 them. Like a human. But it's not it's just a house. It's a smart 287 00:16:57.460 --> 00:16:57.850 house. 288 00:16:57.900 --> 00:17:00.930 Sean Murray: So I think the takeaway here is everyone should 289 00:17:00.930 --> 00:17:03.780 be thinking about voice assistance and the potential 290 00:17:03.810 --> 00:17:06.630 potential, how they can be incorporated into their 291 00:17:06.630 --> 00:17:09.600 business. Yeah, it definitely warrants for the study. I 292 00:17:09.600 --> 00:17:12.960 personally plan to look into this further. Yeah, I would like 293 00:17:12.990 --> 00:17:15.810 I'd definitely like to know more. Shout out to smarter loans 294 00:17:15.810 --> 00:17:20.370 for putting together that annual FinTech report. I truly love 295 00:17:20.370 --> 00:17:22.620 that stat just because it played into the fact that I just asked 296 00:17:22.620 --> 00:17:25.620 Alexa, what is deBanked and Alexa knew, so I'm curious to 297 00:17:25.620 --> 00:17:28.020 find out what else Akexa knows. as people become more 298 00:17:28.020 --> 00:17:30.780 comfortable asking more complex questions and their getting the 299 00:17:30.780 --> 00:17:34.170 answer they seek the whole idea of I want to talk to someone 300 00:17:34.170 --> 00:17:37.170 before I do something that person could easily be that 301 00:17:37.170 --> 00:17:39.540 someone could easily be Alexa Siri or something else. 302 00:17:39.570 --> 00:17:41.220 Johny Fernandez: So let me ask you this. Are you comfortable 303 00:17:41.220 --> 00:17:47.550 talking to Alexa? Like we like about recommendations that like 304 00:17:47.550 --> 00:17:50.880 do you So personally, on a personal level, 305 00:17:50.910 --> 00:17:52.980 Sean Murray: I've only been really using it for basic 306 00:17:52.980 --> 00:17:59.700 things? What is the temperature? will it rain? Play music, add 307 00:17:59.700 --> 00:18:04.290 something to an online shopping cart, right? Like no like Amazon 308 00:18:04.380 --> 00:18:08.250 Fresh or something? Turn on the lights turn off the lights. For 309 00:18:08.250 --> 00:18:12.300 me, I already thought that was the extent of it. It apparently 310 00:18:12.300 --> 00:18:16.260 is way more complex than I had ever imagined. Right and I think 311 00:18:16.260 --> 00:18:19.650 that there's a real opportunity for people to to look into 312 00:18:23.430 --> 00:18:25.290 Johny Fernandez: I don't really use Siri to be honest. 313 00:18:25.590 --> 00:18:28.620 Sean Murray: I don't use Siri either. Or I don't think Siri my 314 00:18:28.620 --> 00:18:31.920 personal opinion. Siri is not nearly as good as Alexa. 315 00:18:32.130 --> 00:18:34.740 Johny Fernandez: And I don't have an Alexa. So 316 00:18:35.760 --> 00:18:37.980 Sean Murray: Johnny, you're just is very manual. 317 00:18:38.440 --> 00:18:40.810 Johny Fernandez: It is like the copy will be like Hello? Yeah. 318 00:18:40.930 --> 00:18:44.170 Very old fashioned. I am. I'm scared people gonna take my 319 00:18:44.170 --> 00:18:46.330 identity. But they pretty much have it already 320 00:18:47.710 --> 00:18:49.510 Sean Murray: You were just talking to it there. Yeah, your 321 00:18:49.510 --> 00:18:50.440 phone was just talking to you. 322 00:18:50.490 --> 00:18:53.850 Johny Fernandez: Oh, gosh, this is weird. The world we're living 323 00:18:53.850 --> 00:18:58.560 in. It's crazy. I don't like it. I love it. I like I like old 324 00:18:58.560 --> 00:19:02.550 school stuff. I like you know, recommendations. I like paper 325 00:19:02.550 --> 00:19:07.740 pencil touch feel like a device hypo crazy. I just had a device. 326 00:19:07.740 --> 00:19:13.380 I had no friends on a personal level. But anyways, speaking of 327 00:19:13.840 --> 00:19:16.690 Sean Murray: That was like the three that was get quiet as 328 00:19:16.690 --> 00:19:21.910 like, I just like touching things man. Like being personal. 329 00:19:23.700 --> 00:19:25.440 Johny Fernandez: Alright, it's gonna get weird. Yeah. All 330 00:19:25.440 --> 00:19:25.830 right. So