1 00:00:00.465 --> 00:00:01.005 Hey everyone. 2 00:00:01.005 --> 00:00:02.045 Alison Berger here. 3 00:00:02.105 --> 00:00:03.845 I'm a broker Fair 2024, 4 00:00:03.945 --> 00:00:06.965 and I'm now joined with Ben Calender with Specialty Capital. 5 00:00:07.065 --> 00:00:08.285 Thanks for joining me 6 00:00:08.625 --> 00:00:09.625 For sure. Nice to see 7 00:00:09.625 --> 00:00:11.045 you guys. We're excited for the event. 8 00:00:11.545 --> 00:00:13.885 So tell me a little bit about Specialty Capital. 9 00:00:14.605 --> 00:00:16.645 Absolutely. So specialty capital, um, 10 00:00:17.095 --> 00:00:18.885 we're a very boutique shop. 11 00:00:19.545 --> 00:00:22.285 Um, we, we focus on customer service 12 00:00:22.545 --> 00:00:25.725 and satisfaction the most out of everything, um, 13 00:00:25.725 --> 00:00:27.805 because we want to service not only our ISOs 14 00:00:27.805 --> 00:00:28.805 but also our merchants. 15 00:00:29.645 --> 00:00:30.645 Interesting. So what makes you 16 00:00:30.645 --> 00:00:31.565 different than everyone else? 17 00:00:32.285 --> 00:00:36.615 I would say it's a combination of fast responses, 18 00:00:37.195 --> 00:00:39.295 but also transparency and honesty. 19 00:00:39.735 --> 00:00:42.735 I feel like a lot of people try to cover up mistakes. 20 00:00:42.845 --> 00:00:45.295 Like if anything happens, we want to be on the same page 21 00:00:45.295 --> 00:00:47.375 with all of our partners and let everyone 22 00:00:47.375 --> 00:00:48.575 be aware of the situation. 23 00:00:49.075 --> 00:00:50.775 Why do you think so many people always wanna do that? 24 00:00:51.675 --> 00:00:53.735 Um, I think it's just lack of accountability. 25 00:00:54.035 --> 00:00:56.455 You know, I don't think people understand the 26 00:00:56.655 --> 00:00:57.815 value of real relationships. 27 00:00:58.275 --> 00:01:01.175 Um, that's why, you know, specialties here today, we, 28 00:01:01.275 --> 00:01:03.415 we sponsor every one of the d banked events. 29 00:01:03.415 --> 00:01:05.095 Thank you Sean Murray. Thank you. 30 00:01:05.355 --> 00:01:07.695 Um, so, you know, we, we try to sponsor all the events 31 00:01:07.695 --> 00:01:11.175 because we wanna find real and long lasting relationships. 32 00:01:11.635 --> 00:01:14.575 Um, we want to ensure that the people we're working with, 33 00:01:15.475 --> 00:01:18.015 um, are always on the same page as us, you know, 34 00:01:19.515 --> 00:01:21.215 So how are these people finding you? 35 00:01:22.195 --> 00:01:24.855 Um, so obviously word of mouth is very key, 36 00:01:24.915 --> 00:01:27.895 but also I would say our web presence, um, 37 00:01:28.155 --> 00:01:29.935 has grown tremendously over the past three years. 38 00:01:30.475 --> 00:01:32.935 Um, we have a perfect five star rating on 39 00:01:32.935 --> 00:01:34.095 Google and Trustpilot. 40 00:01:34.595 --> 00:01:36.335 Our merchants have only good things 41 00:01:36.335 --> 00:01:37.375 to say about us, thank God. 42 00:01:37.755 --> 00:01:39.975 And we hope to keep going in that direction. 43 00:01:40.475 --> 00:01:41.935 And what direction do you see yourself 44 00:01:41.935 --> 00:01:43.015 going for the rest of this year? 45 00:01:43.595 --> 00:01:46.535 Um, upwards, baby. Uh, we wanna keep going up, you know, 46 00:01:47.035 --> 00:01:49.575 uh, and honestly, at the end of the day, we wanna make sure 47 00:01:49.795 --> 00:01:53.175 to never go down on our customer service no matter what. 48 00:01:54.075 --> 00:01:56.175 That's important. So tell me more about 49 00:01:56.175 --> 00:01:57.935 what you're seeing happening so far this year. 50 00:01:57.955 --> 00:01:59.655 We talked about what's hap going to happen, 51 00:01:59.755 --> 00:02:00.775 but what's been happening? 52 00:02:01.075 --> 00:02:04.215 So as everyone knows, uh, a lot of litigations came out 53 00:02:04.365 --> 00:02:06.415 with, um, you know, some certain files, 54 00:02:06.995 --> 00:02:09.215 and I think this is potentially a good thing. 55 00:02:09.695 --> 00:02:12.575 I think the barrier of entry in the MCA space 56 00:02:13.035 --> 00:02:14.575 and lending is very, very low, 57 00:02:14.745 --> 00:02:16.775 which can allow some bad apples to come in. 58 00:02:17.435 --> 00:02:20.655 Um, luckily if we have some form of regulation, 59 00:02:20.995 --> 00:02:23.695 we can make sure that our merchants are not getting, 60 00:02:24.375 --> 00:02:25.635 you know, taken advantage of 61 00:02:25.635 --> 00:02:27.635 and we can make sure that everyone is playing fair. 62 00:02:28.415 --> 00:02:30.075 We have to play fair in this world. 63 00:02:30.755 --> 00:02:32.715 Absolutely. So I'm having everyone giving me, 64 00:02:32.985 --> 00:02:34.795 give me a 32nd broker bite. 65 00:02:34.825 --> 00:02:36.395 What are you most excited for today? 66 00:02:37.015 --> 00:02:39.755 I'm mostly excited to see, um, Peter ero speak. 67 00:02:40.275 --> 00:02:42.755 I think he, he's doing great with, uh, capital Gurus 68 00:02:43.175 --> 00:02:44.875 and I'm really looking forward to seeing what he has to say. 69 00:02:45.175 --> 00:02:47.075 Thanks so much for spending some time with me 70 00:02:47.895 --> 00:02:48.915 and we'll be right back.