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Hi everyone. I'm here with Heather Francis,

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c e o of LA funding here at the Post Show. Heather,

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tell me about your time here so far.

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Oh, well, first off, I love San Diego. What an amazing location.

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It's one of my favorite to visit, and I'm from Florida,

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and that's saying something, right? We've got some great places in Florida,

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but San Diego is amazing. Um, for the show.

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I always love the show.

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Sean and D Bank do a wonderful job putting everybody together,

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staying relevant on the topics, um, getting to meet new people. The,

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you know, networking is amazing. So for me, I,

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I'm always game to come to a d Bank show, whether it be broker Fair,

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Miami Connect, or back in San Diego, right. So, yeah.

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So the industry is, is a little different out here than, you know,

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Miami and New York. Can you talk a little bit about that? Oh,

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It's laid back. Yeah. And, and so, and you know, and being from Florida,

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we're actually North central Florida, so we're a little bit laid back as well.

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Um, but when we work with California Partners,

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we always kinda love that little chill factor, a little casual, you know,

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relationship versus sometimes always the go, go, go. Real quick, quick, quick.

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So I think it does give a different dynamic and a different level of partnership

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with our California based, um,

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referral partners and funders that we work with over a New York or Miami.

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Right. And it's,

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it's important to show California the same love that we show Miami and,

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and New York.

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Yes. Yes, it is. And I mean, I, I think California, it's a great place and, um,

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I think Sean had mentioned in his opening remarks that, you know, it's a third,

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um, in our industry state-wise, and I think that's, so, yeah,

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you gotta show at some love. You gotta come out here,

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you gotta meet with people. We love seeing our partners. We make it, um,

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a whole week worth of visiting from between here to la uh,

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up to Orange County and, and so forth. So, yeah.

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So you guys have been having a pretty good year. I,

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I know I've talked to Ken and done a couple interviews with him. Yeah.

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So tell me a little bit about how, um,

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the industry has been treating you guys now that we're in the ending of quarter

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three, entering quarter four, how has it been for you guys?

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Well, summer was a great, a great time. Summer was awesome. Uh,

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we had a lot of business, a lot of demand. Um,

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we're seeing a little bit fall off, but that's usual for September.

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September is kind of everyone getting back into the groove of things.

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School starts back for a lot of kids. You know, people are like,

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this is our main focus, getting a routine,

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and then we start seeing business pick up again, uh, for Q four.

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But things have been great for Elevate. We've had a huge growing year.

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We've changed a lot of things, um, at our company and,

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and we present and offer differently now. We're definitely, um,

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made some changes in our process for speed, and so that's all been beneficial.

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So, um, you know, for us personally, that's had a lot of growth.

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I know sometimes what goes for one company is not always industry,

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just based off, you know, changes are made.

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Right. And you guys are, are pretty client focused.

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Is there any ever been a situation where, you know, you, um,

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had a,

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a crazy phone call from a client or you try to like get them in good spirits?

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You know, I'm sure you guys guys deal with a lot in the industry and, you know,

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not every phone call is gonna be the best phone call.

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How do you guys kind of handle that?

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Yeah. Um, so I've kind of stepped away from that role,

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but our customer service team does a wonderful job. We have a lot of empathetic,

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um, employees that's part of, you know, one,

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we show that to them and then they show it to the customers.

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I think we also have a lot of, um,

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guidelines and rules within our company that is forward facing to the merchant

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and to our clients to be, you know, we work with them. We're going to, you know,

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accommodate them as best as possible.

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And so our customer service team has a lot available to them when they're on the

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phone with someone to, to help out and to make them happy and to, you know,

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to work with whatever may be their challenge at that time. Um,

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and we've seen it all. I mean, we have seen it all,

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all kinds of different complaints, all different things. Um, and so, you know,

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it, it just takes understanding and some empathy towards the client.

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Gotcha. Well, it's always a pleasure having you here with us at D Banks,

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and we're gonna talk to some more people around the post show and see how their

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time was here. All right.

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Thanks for having us.

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Of course.