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Josh Feinberg: Hi, this is Josh,
welcome to this week's Josh's

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JabGrab, grab the jab before it
hits ya. What I'm going to tell

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you today for this week's
JabGrab is gonna bring you a lot

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of money.

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That didn't work out the way I
planned.

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So, this week, we're going to go
into about the customer. And,

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you know, it's a saying that I
love to say, you know, talk to

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my employees about, you know,
it's not what you say, it's what

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the customer believes. And in
regards to that, you know, it's

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not all about what you say,
because I know a lot of people

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will be like, I really hope I
sound good. You know, I hope the

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client understands what I'm
saying, I hope I explained the

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program so much, but it's not
about that. It's about what the

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customer believes, it's about
the customer actually believing

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in what you're telling them that
you can help them out with, it's

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about being able to find their
needs. Now, every client that

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you call, 90% of them, they
actually don't have a need at

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the top of their mind. However,
it's going to be your job to be,

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you know, to be able to actually
bring that out of them. And

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that's faced with questions, a
lot of questions, you know,

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asking them about their pain
points, what are they struggling

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with? What do they need help
with? What do they need from

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you, that you can actually
provide to them? So they need to

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believe you. You need to be able
to use, you know, examples from

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the past, you need to be able to
show them that you dealt with

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this before. And you've actually
helped people with the same

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problems that they're having.
And you need to be able to show

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proof, you know, whether it's
reviews or you no references

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that you can give to them. So
it's not about what you say.

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It's about the customer actually
believing what you actually have

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to offer is the solution for
them. All right. Have a good

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week, guys.